Machine Learning Engineer Intern (Commercial AI-CRM and Transaction) - 2027 Summer

TikTok; San Jose (CA); On-site; USD 52,000 - 72,000; Part time

Benefits offered by this job

Health insurance

Paid holidays

Housing allowance

Job summary

TikTok's Commercial AI-CRM and Transaction team focuses on advertiser growth algorithms, leveraging LLMs and Agent tech to build intelligent systems for business objectives, growth, and decision‑making. You will contribute to enterprise‑grade AI initiatives, exploring memory, planning, and real‑time dialogue to improve customer engagement and revenue.

This internship offers hands‑on experience, mentorship, and opportunities to apply knowledge to real‑world challenges.

Qualifications

• Currently pursuing a Master’s degree in Computer Science, Artificial Intelligence, Natural Language Processing, or a related technical discipline.
• Familiarity with at least one mainstream Agent framework (e.g., LangGraph, OpenClaw, Hermes, Codex, Claude Code, etc.) with hands‑on experience.
• Deep understanding of the core principles of Large Language Models (LLMs) and AI Agents. Familiarity with mainstream Agent architectures (e.g., ReAct/PlanAct), Multi‑Agent systems, and concepts such as Context Engineering and Memory.
• Solid AI/ML background with in-depth knowledge of post‑training techniques such as SFT and RLHF.
• Excellent coding skills with strong fundamentals in data structures and algorithms. Proficiency in C/C++ or Python.
• Strong teamwork, collaboration, and communication skills.

Responsibilities

• Explore Enterprise-level Intelligent Agent Technologies: Research LLM Agent technologies, including complex reasoning, task planning, knowledge augmentation, long‑term memory, and autonomous decision‑making. Build intelligent systems capable of understanding business objectives, completing complex tasks, and continuously optimizing.
• Intelligent Dialogue and AI Call Technologies: Explore next‑generation intelligent interaction technologies, including real‑time speech, multi‑turn dialogue, intent understanding, and dialogue strategy generation. Build AI Sales Agents with natural communication capabilities to improve customer engagement and conversion efficiency.
• Intelligent Decision‑Making and Risk Management: Combine customer data, business knowledge, and machine learning models to explore customer risk identification, credit limit estimation, and intelligent decision‑making capabilities. Help businesses achieve a balance between growth and risk management.
• Intelligent Customer Understanding and Business Insights: Leverage LLM and machine learning technologies to understand customer industries, brands, business status, and organizational relationships. Build intelligent customer profiles, identify customer needs and potential business opportunities, and enhance customer management capabilities.

Skills

LLMs & AI Agents

Context Engineering

Memory models

Python/C++

Teamwork

Education

Masters in CS/AI/NLP

Tools

LangGraph

OpenClaw

Hermes

Codex

Claude Code

Job description

Responsibilities

The Commercial AI-CRM and Transaction team focuses on TikTok advertiser growth algorithms. Leveraging deep learning and large language model technologies, the team builds an algorithmic system for advertiser growth, optimizes the operational efficiency of global commercial platforms, and empowers sustainable long-term business revenue growth.

The team is exploring a new paradigm of enterprise intelligence in the era of large models, building next-generation intelligent Agent systems for customer growth, sales operations, and business decision-making. The team is committed to the innovative application of LLM, Agent, multimodal intelligence, and machine learning technologies in real-world business scenarios, driving the evolution of AI from an “assistant tool” into an intelligent partner capable of understanding business, developing strategies, and executing tasks.

We are looking for talented individuals to join us for an internship. Our internship program offers students hands‑on experience, industry exposure, and opportunities to apply their knowledge to real‑world challenges while building a strong foundation for personal and professional growth.

Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.

Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.

Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

Responsibilities

• Explore Enterprise-level Intelligent Agent Technologies: Research LLM Agent technologies, including complex reasoning, task planning, knowledge augmentation, long‑term memory, and autonomous decision‑making. Build intelligent systems capable of understanding business objectives, completing complex tasks, and continuously optimizing.
• Intelligent Dialogue and AI Call Technologies: Explore next‑generation intelligent interaction technologies, including real‑time speech, multi‑turn dialogue, intent understanding, and dialogue strategy generation. Build AI Sales Agents with natural communication capabilities to improve customer engagement and conversion efficiency.
• Intelligent Decision‑Making and Risk Management: Combine customer data, business knowledge, and machine learning models to explore customer risk identification, credit limit estimation, and intelligent decision‑making capabilities. Help businesses achieve a balance between growth and risk management.
• Intelligent Customer Understanding and Business Insights: Leverage LLM and machine learning technologies to understand customer industries, brands, business status, and organizational relationships. Build intelligent customer profiles, identify customer needs and potential business opportunities, and enhance customer management capabilities.

Qualifications

Minimum Qualifications:

• Currently pursuing a Master’s degree in Computer Science, Artificial Intelligence, Natural Language Processing, or a related technical discipline.
• Familiarity with at least one mainstream Agent framework (e.g., LangGraph, OpenClaw, Hermes, Codex, Claude Code, etc.) with hands‑on experience.
• Deep understanding of the core principles of Large Language Models (LLMs) and AI Agents. Familiarity with mainstream Agent architectures (e.g., ReAct/PlanAct), Multi‑Agent systems, and concepts such as Context Engineering and Memory.
• Solid AI/ML background with in-depth knowledge of post‑training techniques such as SFT and RLHF.
• Excellent coding skills with strong fundamentals in data structures and algorithms. Proficiency in C/C++ or Python.
• Strong teamwork, collaboration, and communication skills.

Preferred Qualifications

• Practical experience in fine‑tuning model capabilities for specific tasks is preferred.

Job Information

【For Pay Transparency】Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $45- $45.

Benefits

• Interns have day one access to health insurance, life insurance, wellbeing benefits and more.
• Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
• Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request