Mac Support Consultant - 100% Remote

The Dignify Solutions, LLC; Raritan (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading IT services company is seeking a Support Consultant to join their team. The ideal candidate will have a strong understanding of Apple devices and macOS, along with experience in Mac support and ITIL awareness. This full-time role requires working in a dynamic, 24/7 environment, emphasizing effective communication and analysis skills.

Qualifications

• At least 1 year of experience as a Mac support professional.
• Exposure to support Macs with Jamf is a plus.
• Awareness of ITIL is mandatory.

Responsibilities

• Support Macs and Apple devices in a global support environment.
• Work in a 24/7 environment with rotational shifts.
• Analyze and summarize incidents effectively.

Skills

Apple devices knowledge

Mac Administration

Change management

Problem management

Conflict management

Effective analysis skills

Customer-oriented mindset

Team-oriented mindset

Communication skills

Job description

Support Consultant

Join our team as a Support Consultant with the following requirements:

1. Good understanding of Apple devices and macOS.
2. Exposure to support Macs with Jamf.
3. Interest or experience in Mac Administration is a plus.
4. Knowledge of change and problem management processes.
5. Ability to make quick decisions.
6. Willingness to work in a 24/7 environment in rotational shifts, including night shifts.
7. Keen eye for detail and a result-driven approach.
8. Effective analysis skills: ability to listen, analyze, and summarize.
9. Awareness of ITIL is mandatory.
10. Ability to work under stressful situations; conflict management skills are a plus.
11. Customer and team-oriented mindset.
12. Excellent communication skills in English, both written and oral.
13. At least 1 year of experience as a Mac support professional handling Apple and Mac-related incidents in a global support environment.
14. Experience working in a global environment; software industry experience is strongly preferred.
15. Prior IT support experience.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting