MAC Retail Makeup Artist

Chalhoub Group; Cairo (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Chalhoub Group's MAC Cosmetics makeup artist role focuses on delivering an exceptional client experience through expert makeup artistry and tailoring looks to individual needs in a luxury retail setting.

You will drive sales, maintain product knowledge, and collaborate with store teams to ensure brand standards and seamless service. The position requires flexibility to work retail hours and rotate locations while upholding high hygiene and customer care.

Qualifications

• Previous experience in beauty retail, with a strong understanding of customer service and sales environments.
• Excellent makeup artistry skills, with the ability to create looks tailored to diverse client needs.
• Strong communication and interpersonal skills, with a passion for delivering personalized and authentic client experiences.
• Results-driven mindset, with the ability to understand and achieve sales targets and KPIs.
• Flexible and adaptable, with the willingness to work retail hours and rotate to different store locations, as per business requirements.

Responsibilities

• Provide expert makeup applications and tailored product demonstrations based on individual client needs.
• Drive sales performance by achieving targets, improving conversion rates, and maximizing average transaction value.
• Build and maintain strong client relationships using CRM tools and strategies to encourage loyalty and repeat business.
• Maintain up-to-date knowledge of products, industry trends, and brand guidelines to ensure professional and credible representation.
• Support daily store operations, including inventory management, visual merchandising, and maintaining hygiene and safety standards.
• Contribute to in-store events, promotions, and activations to attract new customers and strengthen brand presence.
• Collaborate effectively with team members and store management to achieve business objectives and ensure smooth operations.
• Adhere to company policies, security procedures, and sustainability guidelines to maintain a compliant and professional environment.
• Participate in ongoing training, meetings, and development programs to continuously enhance skills and performance.

Skills

Makeup artistry

Customer service

Sales targets

Communication

Tools

CRM tools

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

As a Makeup Artist at MAC Cosmetics, a globally recognized leader in professional makeup artistry and inclusivity, you will deliver an exceptional and personalized customer experience to ensure every client receives high-quality service that reflects the brand’s artistry, innovation, and commitment to self-expression, in alignment with MAC’s professional standards.

• Provide expert makeup applications and tailored product demonstrations based on individual client needs.
• Drive sales performance by achieving targets, improving conversion rates, and maximizing average transaction value.
• Build and maintain strong client relationships using CRM tools and strategies to encourage loyalty and repeat business.
• Maintain up-to-date knowledge of products, industry trends, and brand guidelines to ensure professional and credible representation.
• Support daily store operations, including inventory management, visual merchandising, and maintaining hygiene and safety standards.
• Contribute to in-store events, promotions, and activations to attract new customers and strengthen brand presence.
• Collaborate effectively with team members and store management to achieve business objectives and ensure smooth operations.
• Adhere to company policies, security procedures, and sustainability guidelines to maintain a compliant and professional environment.
• Participate in ongoing training, meetings, and development programs to continuously enhance skills and performance.

What You’ll Need To Succeed

• Previous experience in beauty retail, with a strong understanding of customer service and sales environments.
• Excellent makeup artistry skills, with the ability to create looks tailored to diverse client needs.
• Strong communication and interpersonal skills, with a passion for delivering personalized and authentic client experiences.
• Results-driven mindset, with the ability to understand and achieve sales targets and key performance indicators (KPIs).
• Flexible and adaptable, with the willingness to work retail hours and rotate to different store locations, as per business requirements.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.