MAC Program Specialist II: End-to-End PBM Appeals

Cencora; California (MO); Hybrid; USD 34,000 - 62,000; Full time

Job summary

Cencora is seeking a MAC Program Support Rep II to manage the end-to-end MAC lifecycle for AmerisourceBergen distribution services in the US. You will oversee intake, data entry, PBM submissions, appeals, and customer reporting, acting as the team SME and escalation point.

The role requires strong customer service, organization, and communication skills, with hybrid work arrangements in Orange, CA and a 34k–62k USD salary range. Monday–Friday, 8am–5pm PST, DOE.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of experience in customer systems support or related field.
• Certification in IT service management, customer support, or CRM systems preferred.

Responsibilities

• Receives MAC requests via MAC mailbox and triages them.
• Performs daily data entry of MAC requests and updates.
• Submits weekly PBM research requests and tracks items.
• Manages MAC mailbox and ensures timely responses.
• Creates/updates/closes MAC cases in systems per SOPs.
• Monitors case aging and prioritizes backlog.
• Updates MAC cases with PBM feedback for audit purposes.
• Submits MAC appeals within deadlines and tracks outcomes.
• Escalates systemic MAC pricing issues to management.
• Generates bi-weekly/monthly MAC reports for customers.

Skills

Customer service

Organization

Teamwork

Communication

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

PBM knowledge

Education

High School Diploma or GED

Tools

PBM systems

Job description

Cencora is seeking a MAC Program Support Rep II to manage the end-to-end MAC lifecycle for AmerisourceBergen distribution services in the US. You will oversee intake, data entry, PBM submissions, appeals, and customer reporting, acting as the team SME and escalation point.

The role requires strong customer service, organization, and communication skills, with hybrid work arrangements in Orange, CA and a 34k–62k USD salary range. Monday–Friday, 8am–5pm PST, DOE.