MAC & Occupancy Coordinator

Jones Lang LaSalle Incorporated; Juncos (PR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Company Holidays

Job summary

Jones Lang LaSalle Incorporated is seeking a MAC & Occupancy Coordinator in Juncos, PR, to support workspace operations related to moves and occupancy coordination. This role involves coordinating employee moves, maintaining occupancy data, and ensuring a positive customer experience.

The ideal candidate will have a High School Diploma and 1–3 years in workplace operations. Skills in Microsoft Office and a strong attention to detail are essential. JLL offers a comprehensive benefits package.

Qualifications

• 1–3 years of experience in workplace operations or customer service.
• Proficiency in Microsoft Office, especially Excel.
• Strong attention to detail and data accuracy.

Responsibilities

• Coordinate employee moves and department changes.
• Maintain accurate occupancy and seating data.
• Monitor service requests and customer inquiries.

Skills

Organizational skills

Customer service

Problem-solving

Education

High School Diploma

Associate degree in Business Administration

Tools

Microsoft Office Suite

Ticketing systems

Archibus

Job description

## MAC & Occupancy CoordinatorAplikujremote type: On-sitelocations: Juncos, PRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ510070**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Position Summary**The MAC & Occupancy Coordinator supports daily workplace operations related to Moves, Adds, and Changes (MAC), occupancy coordination, and customer support activities across assigned buildings and office spaces.This role is responsible for coordinating employee moves, supporting seat assignments, maintaining occupancy data accuracy, managing service requests/tickets, and ensuring a positive customer experience through timely operational support.The position works closely with clients, workplace operations, facilities teams, vendors, and internal stakeholders to support efficient workplace services and day-to-day building operations.This is an execution-focused operational support role that follows established workplace procedures, operational workflows, and occupancy coordination processes.**Key Responsibilities****Workplace Moves & Coordination*** Coordinate employee and department moves, adds, and changes (MAC activities)* Support move scheduling and move execution activities* Prepare move communications and customer notifications* Track move requests and ensure timely completion* Coordinate with facilities, vendors, IT, and workplace teams during move activities* Assist with onsite move support and workplace setup activities**Occupancy & Space Support*** Maintain accurate occupancy and seating data* Support workspace assignments and seat management processes* Assist with occupancy reporting and space utilization tracking* Update workplace systems and databases related to occupancy information* Support workspace audits and data validation activities**Customer Service & Ticket Management*** Respond to customer inquiries related to workplace services and seating requests* Monitor and manage operational tickets/service requests* Escalate unresolved issues appropriately* Support SLA performance and timely resolution of requests* Maintain strong customer communication throughout the request lifecycle**Operational & Administrative Support*** Prepare operational reports, trackers, and dashboards* Maintain documentation related to workplace operations and occupancy activities* Support special workplace initiatives and operational projects as needed* Assist leadership with reporting and coordination tasks* Ensure compliance with workplace operational procedures**Required Qualifications****Education*** High School Diploma or equivalent required* Associate degree or coursework in Business Administration, Facilities Management, Workplace Operations, or related field preferred**Required Skills & Experience****Experience*** 1–3 years of experience in workplace operations, facilities coordination, occupancy support, move coordination, administrative operations, customer service, or related operational support roles**Technical Skills*** Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)* Experience using ticketing systems, workplace tools, or space management systems preferred* Experience with Archibus, SharePoint, or similar workplace systems is a plus**Core Competencies*** Strong organizational and coordination skills* Ability to manage multiple requests and priorities simultaneously* Strong attention to detail and data accuracy* Effective written and verbal communication skills* Customer-focused mindset* Ability to work within established procedures and operational processes* Strong teamwork and collaboration skills* Problem-solving and follow-up capabilities**Physical Requirements*** Ability to regularly walk throughout buildings, office floors, and workplace areas during daily operations and move activities* Ability to lift, carry, or move items up to 50 lbs as needed to support workplace operational activities* Ability to stand, walk, bend, and move throughout the workday while supporting move coordination and occupancy activities* Ability to work in fast-paced operational environments with changing priorities**Work Schedule & Flexibility*** Flexibility to support workplace moves and operational activities outside of normal business hours based on client schedules and business needs* May require occasional evening, weekend, or holiday work to support move activities, workplace transitions, or special operational events* Ability to adjust schedule as necessary to support critical workplace operations and client requirements**Preferred Qualifications*** Experience supporting workplace moves or occupancy coordination* Experience working in corporate office environments* Familiarity with workplace service operations and customer support workflowsThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Location:**On-site –Juncos, PRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:**JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified.