Mac IT Support Engineer | Global Front‑Line Tech

Coursera; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Coursera in San Francisco, CA is seeking an IT Support Specialist to provide frontline IT support, SaaS administration, hardware deployment, onboarding/offboarding, and AV support for meetings and events. This role offers hands-on growth within a dynamic IT team and exposure to server and application management.

The ideal candidate has 4+ years in IT or desktop support, strong Mac OS troubleshooting skills, and experience with Google Suite, JAMF, Zoom, ServiceNow, and other SaaS tools.

Qualifications

• 4+ years of IT or Desktop Support / System Administration with a history of providing excellent customer service.
• Extensive experience configuring and troubleshooting Mac OS.
• Experience with Windows 10+ configuration/troubleshooting is a plus.
• Experience with SaaS tools and AV systems for events.

Responsibilities

• Provide internal IT support to 2500+ systems, primarily Mac with some Windows and VDI.
• Troubleshoot client software, hardware, and network issues; support office needs.
• Conduct New Hire IT onboarding and training on company platforms.
• Escalate to and coordinate with Systems/Network Admin teams as needed.
• Manage hardware lifecycle and SaaS asset management, audit access.

Skills

Mac OS

Windows

IT support

SaaS tools

AV systems

Tools

Google Suite

JAMF

Zoom

ServiceNow

Microsoft Office

Slack

Okta

Job description

Coursera in San Francisco, CA is seeking an IT Support Specialist to provide frontline IT support, SaaS administration, hardware deployment, onboarding/offboarding, and AV support for meetings and events. This role offers hands-on growth within a dynamic IT team and exposure to server and application management.

The ideal candidate has 4+ years in IT or desktop support, strong Mac OS troubleshooting skills, and experience with Google Suite, JAMF, Zoom, ServiceNow, and other SaaS tools.