Mac Engineer

Digital Consultants LLC; Bethesda (MD); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

PTO

Group health plans

401(k) plan with company matching

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Pet insurance options

Employee Assistance Program (EAP)

Job summary

Digital Consultants seeks a Mac Engineer to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring, managing, updating, securing, and supporting Apple Mac devices and servers; developing new Mac infrastructure; implementing DISA STIGs; and supporting migration to the NMED/MEDCOI network.

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional

Qualifications

• Advanced knowledge of enterprise macOS administration and Apple hardware/software.
• Experience implementing DISA STIGs and performing IA scanning and patching.
• Experience with Active Directory integration, MDM, asset management, and deployment.
• Familiar with Apple Business Manager, Jamf, Microsoft Intune or equivalent MDM tech.
• Knowledge of cybersecurity practices for macOS and maintaining documentation.

Responsibilities

• Configure, manage, update, and support Apple Mac devices and servers.
• Develop and maintain a secure enterprise Mac infrastructure for network migration.
• Implement DISA STIGs and perform IA scanning and patching.
• Manage AD integration and MDM for Apple devices in enterprise environment.
• Deploy new user accounts and machines; support PIV-secured Mac laptops and DoD mail.
• Provide hands-on and remote support; coordinate QA and production scheduling.

Skills

Enterprise macOS administration

Apple hardware & software

Mac servers

DISA STIG implementation

Active Directory integration

MDM (Jamf, Intune)

Apple Business Manager

Information Assurance & patching

Security compliance

Documentation

Education

Bachelor's degree in a related discipline

Tools

Jamf

Microsoft Intune

Apple Business Manager

STIG Viewer

Job description

Description

the Digital family. Digital Consultants seeks a Mac Engineer to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring, managing, updating, securing, and supporting Apple Mac devices and servers; developing new Mac infrastructure; implementing DISA Security Technical Implementation Guides; and supporting migration to the NMED/MEDCOI network.

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family.

Duties To Include

• Use industry enterprise management tools to configure, manage, update, and support Apple Mac devices, including servers, desktops, laptops, iPads, and iPhones.
• Develop and maintain secure enterprise Mac infrastructure in support of migration to the NMED/MEDCOI network.
• Implement Defense Information Systems Agency Security Technical Implementation Guides and perform Information Assurance scanning and patching, including use of STIG Viewer.
• Apply Department of Defense Information Assurance and IA-enabled device configuration requirements to Apple systems and infrastructure.
• Install, test, evaluate, and support new versions and updates of Mac hardware, software, and operating systems.
• Diagnose and resolve highly complex Mac system configurations, operating issues, and error messages.
• Operate and support an Active Directory server-client environment for Apple devices on the NMED/MEDCOI network.
• Deploy new user accounts and machines and provide Mobile Device Management and asset-management support.
• Provide hands-on and remote support for Mac equipment, configure and deploy PIV-secured Mac laptops, and support Outlook, DoD Enterprise Email, certificate publishing, and printer setup.
• Coordinate with IT staff on quality assurance testing and production scheduling and attend Macintosh departmental status meetings.
• Provide clear two-way communication and keep management informed of technical plans, risks, progress, and completed work while ensuring full ticket resolution.

Requirements

• Advanced knowledge of enterprise macOS administration, Apple hardware and software, Mac servers, and enterprise management tools.
• Experience implementing DISA Security Technical Implementation Guides, using STIG Viewer, and performing Information Assurance scanning, patching, and secure configuration activities.
• Experience supporting Active Directory integration, Mobile Device Management, asset management, user and machine deployment, and enterprise Apple lifecycle activities.
• Ability to diagnose and resolve highly complex Mac configurations, operating system issues, software problems, and error messages.
• Knowledge of NMED/MEDCOI migration support, PIV-secured Mac deployment, Outlook, DoD Enterprise Email, certificate publishing, and printer configuration.
• Strong quality assurance, documentation, customer-service, oral communication, written communication, and cross-functional coordination skills.
• Clearance: Active secret clearance
• Certifications: CompTIA Security+ or an equivalent certification required before accessing the network. Apple Certified Support Professional (ACSP), Jamf, or equivalent certifications are highly recommended.
• Education: Bachelor's degree in a related discipline; four additional years of directly relevant Apple enterprise experience may substitute.
• Experience: A minimum of three (3) years of experience administering and supporting Apple Macintosh/macOS systems in an enterprise environment. Demonstrated experience with macOS configuration, troubleshooting, software installation and deployment, Apple device management, MDM technologies, network connectivity, user account management, system security, patch management, and hardware/software troubleshooting. Required experience with Apple Business Manager, Jamf, Microsoft Intune, or equivalent Apple device management technologies. Knowledge of cybersecurity practices applicable to macOS environments and the ability to maintain system documentation, inventories, configurations, and security compliance.
• Physical Requirements: The candidate must be able to travel to other worksites as required and, with or without reasonable accommodation, sit, stand, use computers and monitors, and perform duties in an office and technical environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion, such as moving Apple computers, monitors, servers, peripheral equipment, or a case of paper.

Compensation and Benefits:

The salary range for this position is $85,000 - 95,000 depending on experience.

The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.

We provide reasonable accommodation to individuals who require assistance at any stage of the employment process.