MAC Counter Manager - Full Time - Hamilton Place

Belk; Buford (GA); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Cosmetic Counter Manager to lead a dynamic team in delivering exceptional customer service and driving sales. This role involves analyzing business performance, coaching associates to meet sales goals, and ensuring a high standard of customer satisfaction. You will play a crucial role in recruiting and developing talent while managing inventory and promotional events. If you have a passion for retail and a knack for building customer relationships, this opportunity offers a vibrant work environment and the chance to make a significant impact on the team's success.

Qualifications

• 3-5 years retail experience with 1-3 years in supervisory roles.
• Strong organizational and customer service skills essential.

Responsibilities

• Analyze business performance and recommend strategies.
• Recruit and retain quality staff while managing sales goals.
• Ensure high levels of customer satisfaction and service.

Skills

Customer Service

Sales Skills

Coaching

Organizational Skills

Inventory Management

Education

No formal education requirement

3-5 years of retail experience

1-3 years supervisory experience

Tools

POS Terminal

Computer Keyboard

Standard Telephone

Job description

The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.

Development - Responsible for:

1. Analyzing daily/weekly/monthly business and recommending strategies to impact business to Store Management and Vendor Account Executive.
2. Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard.
3. Recruiting, interviewing, and retaining quality staff.
4. Keeping open positions to no more than 2 weeks average.
5. Developing bench strength in existing staff.
6. Recommending candidates for promotion/added responsibility.
7. Implementing effective scheduling to guarantee proper coverage at all times based on business needs.
8. Staffing according to daily/weekly/monthly sales plan to maximize counter productivity.
9. Utilizing Belk/Store promotional calendar to maximize associate SPH.
10. Communicating information clearly and consistently to the selling team by using the following skills:
1. Maintaining and enhancing self-esteem.
2. Focusing on specific behavior outcomes.
3. Using reinforcement techniques.
4. Asking for feedback.
5. Setting goals and follow-up dates.
6. Conducting team meetings prior to major events and launches; conducting brief Beauty Advisor touch-base meetings on a regular basis.
11. Communicating inventory needs to store management.

Sales - Responsible for:

1. Meeting or exceeding personal sales per hour goals.
2. Being a role model and demonstrating excellent selling skills and customer service.
3. Executing successful promotions and special events/pre-sells/GWP’s.
4. Driving sales through customer clienteling.
5. Working with store management to optimize business to business.
6. Achieving assigned $ line goal.
7. Identifying and reducing shrinkage in area.

Customer Service - Responsible for:

1. Meeting or exceeding SPH goal.
2. Meeting or exceeding credit application goals.
3. Thanking each customer by name following a purchase.
4. Handling each transaction efficiently and accurately.
5. Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS).
6. Building customer clientele base.
7. Recording and protecting personal identifying customer information.

General Responsibilities:

1. Coordinating and maintaining floor and stock areas consistent with store standards in presentation and hygiene requirements.
2. Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department.
3. Ensuring timely set-up including signage for promotional events.
4. Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s.
5. Maintaining Belk and vendor professional dress standards (uniforms) and appearance.
6. Cooperating with fellow associates and management.
7. Complying with store policies concerning attendance, tardiness, and associate handbook.
8. Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.
9. Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate.
10. Maintaining open lines of communication with store management, account executive, and vendor management.

Minimum Education & Experience:

1. No education requirement.
2. 3-5 years of retail experience.
3. 1-3 years supervisory experience.
4. Excellent organization skills.

Knowledge / Skills Requirements:

1. Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment.
2. Hand manipulation to remove sensor tags.
3. Task demands vary in each department because of the different types of merchandise.
4. Ability to apply treatment/make-up to customers' face.

Physical Requirements:

1. Ability to push/pull 100-500 pounds when moving stock carts.
2. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.
3. Must be able to work a flexible schedule including evenings & weekends, due to shift rotation.