MAC Center Support Specialist

Central Mississippi Planning And Development District, Inc.; Jackson (MS); On-site; USD 36,000 - 54,000; Full time

Job summary

Central Mississippi Planning & Development District is seeking a MAC Center Support Specialist to assist with promoting connections for older adults and coordinating services under BRIC and the Mississippi State Department of Health. The role includes recordkeeping, referrals, and administering the Elderly & Disabled Waiver assessments.

The position supports community outreach, home visits, and client data management while working within the Aging department with standard hours and regional

Qualifications

• Requires effective communication in written and oral form.
• Understanding of social services and health care resources.
• Ability to advocate for clients and mobilize referrals.

Responsibilities

• Maintain MAC Call Center coverage 8:00 a.m. to 4:30 p.m.
• Direct callers to appropriate sources for help and document referrals.
• Maintain client data in service tracking systems and coordinate records.
• Provide in-person, phone, email, and walk-in information and referrals.
• Administer Core Standardized Assessment for the Elderly & Disabled Waiver program.
• Coordinate and facilitate financial eligibility determination for the waiver program.
• Assist with MAACLink Power to Care applications.
• Represent the program at health fairs and public speaking events.

Skills

Interpersonal Skill

Communication

Customer Orientation

Teamwork

Education

Bachelor's degree in human or health care services or similar

Two-year associate degree in human or health care services or similar

Job description

MS Access to Care (MAC) Center Support Specialist

The Central Mississippi Planning & Development District has promoted regional excellence since 1968. Our purpose is to assist our participating governments with creative regional solutions to relevant and emerging issues.

JOB DESCRIPTION

Classification: Non-Exempt
Department: Aging
Reports to: Aging Program Director

Summary/Objective

This incumbent will assist the MAC Center staff with the collaboration of the Mississippi State Department of Health/Building Resilient and Inclusive Communities Program (BRIC). These efforts will include collaborating and promoting opportunities to connect older adults who are socially isolated due to COVID-19 through community engagement. The MAC Center Support Specialist will also assist with recordkeeping and administering the Mississippi State Department of Health’s Social Connectedness Questionnaire. Additional responsibilities will involve implementation, coordination, and assistance by linking clients with the appropriate services and administering the Core Standardized Assessment for the Elderly & Disabled Waiver Program.

This position is funded for the time period 09/01/2022-08/15/2023.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Maintain telephone coverage for the Mississippi Access to Care (MAC) Call Center from 8:00 a.m. to 4:30 p.m.
• Listen effectively to incoming telephone calls for information and assistance and be able to direct the person to a source for help; make decisions regarding appropriate referrals; use PC software and web-based software; handle multiple, simultaneous tasks with limited constraints; and prioritize the importance of specific tasks as needed.
• Maintain all client data and documentation of services for client/service tracking systems.
• Provide information and referrals in person, including home visits and walk-ins, over the telephone, via email, or through written correspondence.
• Administer Core Standardized Assessment for the Elderly & Disabled Waiver program.
• Coordinate and facilitate financial eligibility determination for the Elderly & Disabled Waiver program.
• Assist and complete Power to Care applications in the Mid-America Assistance Coalition (MAACLink) system.
• Represent the program at health fairs and present the program in public speaking opportunities.

Competencies

• Interpersonal Skill
• Communication
• Customer Orientation
• Teamwork

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this position will occur mainly in an office environment, the employee may travel by automobile and be exposed to changing weather conditions.

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to stand, walk, and sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and moves up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Required Education and Experience

A Bachelor's degree in human or health care services or similar AND at least three (3) post‑degree years of experience working with at least one of the target population groups.
OR
A two‑year associate degree in human or health care services or similar AND at least six (6) post‑degree years of experience working with at least one of the target population groups.
PLUS
Two (2) years of community‑based care experience.

Additional Eligibility Qualifications

• Ability to communicate effectively in both oral and written form.
• The incumbent shall have general knowledge of all target populations, such as the elderly (age 60 and older) and adults aged 18 and older with intellectual disabilities, developmental disabilities, physical disabilities, or mental illness.
• Incumbents must be able to demonstrate advocacy skills, have knowledge of social services/human service resources, access information about aging and disability‑related services, and mobilize for referral.
• Must have and maintain a valid Mississippi driver's license.

AAP/EEO Statement

CMPDD provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Other Duties

• Attend training and other meetings and conferences related to program goals.

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.