MA Practice Efficiency Liaison

Shenandoah Community Health; Martinsburg (WV); On-site; USD 42,000 - 60,000; Full time

Job summary

Shenandoah Community Health in Martinsburg, WV, seeks a Practice Efficiency Liaison to improve efficiency in the Primary Care Division through onboarding, training, and ongoing optimization of clinical processes.

Working with leadership and IT teams, you will develop onboarding protocols, train staff on workflows, monitor collaboration, and lead projects to adopt best practices, including NextGen, while supporting the clinical team.

Qualifications

• Ability to function effectively within a multi-disciplinary team.
• Knowledge of lab testing, diagnostic equipment, and medical procedures.
• Excellent communication skills for patient education and coaching.
• Annual basic BLS/CPR certification required.
• Experience as CMA preferred.

Responsibilities

• Develop onboarding and orientation protocols for nursing staff.
• Onboard and train new nursing staff on standard clinical workflow.
• Monitor and provide feedback on collaboration between providers and nurses.
• Serve as the go-to person in the clinic for education and support.
• Lead special projects related to practice efficiency.
• Facilitate adoption of NextGen by clinical team.
• Identify barriers and propose solutions to leadership.
• Other duties as assigned.

Skills

Team collaboration

Clinical coaching

Communication skills

BLS/CPR certification

Patient education

Multi-disciplinary teamwork

Education

Certified Medical Assistant (CMA) certification or CMA experience preferred

Tools

NextGen EHR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Martinsburg, WV, US

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at Shenandoah Community Health to learn more.

JOB SUMMARY:

The core function of this position is to improve practice efficiency within Primary Care Division through effective onboarding of new clinical team members, ongoing support and training of clinical staff, and continuous optimization of clinical processes.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Working with the leadership team within Primacy Care Division and Athena IT team, the responsibilities of the Practice Efficiency Liaison will include the following:

• Participate in development of onboarding and orientation protocols for nursing staff.
• Onboard and train new nursing staff on standard clinical workflow
• Regularly monitor and provide feedback to clinical team members on efficient collaboration between providers and nursing staff
• Be the go-to person in the clinic: provide on-going education and support to clinical team.
• Demonstrate efficient clinical practices by running new providers during their orientation period
• Facilitate adoption of best practices with NextGen by clinical team
• Identify barriers to efficient practices and recommend potential solutions to leadership team.
• As directed by the Clinical Nurse Manager, lead special projects related to practice efficiency.
• Other duties as assigned

QUALIFICATIONS:

• Must have the demonstrated ability to function effectively within a multi-disciplinary team.
• Knowledge of lab testing, diagnostic equipment, and medical procedures and protocols is required.
• Must have excellent communication skills not only in patient education but also in coaching of clinical team members.
• Annual basic BLS/CPR certification is also required.
• Previous experience working as an CMA is preferred.