MA I

The Christ Hospital Health Network; Lookout Heights (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Christ Hospital Health Network is seeking a detail‑oriented Medical Office Assistant to support clerical and clinical tasks. You will assist in examinations, document and review patient information in the EMR, and help manage patient flow throughout clinic hours.

Responsibilities include chart preparation, medication refills, pre-certifications, appointment scheduling, and coordinating with physicians, patients, and outside facilities.

Qualifications

• High school diploma or equivalent required; Associate Degree preferred.
• 1–2 years of prior relevant medical office experience in a clerical role.
• Proficient in Outlook, Excel; EMR and scheduling systems.
• BLS certification required.

Responsibilities

• Maintains patient flow during clinic hours and documents review of systems; records vital signs and updates medical history.
• Prepares patient charts in EMR for visits by scanning, abstracting, and reviewing necessary medical records.
• Refills medications and pre-authorizes medications; communicates with patients, pharmacies, or insurance companies as needed.
• Answers calls, schedules appointments, checks in/out patients, and handles pre-certifications for prescriptions, procedures, and surgeries.

Skills

Verbal communication

Interpersonal skills

Travel flexibility

Education

High school diploma or equivalent

Associate Degree preferred

Tools

MS Outlook

Excel

EMR systems

Scheduling systems

Job description

Job Description

Provides clerical and clinical office support. Assists in examination and treatment of patients under direction of physician.

Responsibilities

Maintains patient flow during clinic hours. Documents review of systems; measures vital signs such as pulse rate, respirations, blood pressure, weight and height (see Appendix A for specifics); updates past and current medical, social and family history; reviews medications and updates medication list at each visit. Correctly records patient information in the electronic medical record (EMR).

Prepares patient charts in EMR for visits by scanning, abstracting, and reviewing to make certain that all diagnostic test results, hospital reports and other medical records necessary to help the physician care for the patient are in the patients chart. Accesses and navigates websites or calls outside facilities to obtain necessary information.

Refills medications and pre-authorizes medications including communicating with the patient, pharmacy, or insurance company as needed to complete the task. Maintains recording of patient samples and other medications and disposes expired medications. Prepares treatment rooms for examination of patients; maintains clean, fully supplied exam rooms. Completes patient assistance paperwork/requests as needed.

Obtains pertinent medical information from patients to facilitate medical decision making per specific office protocol procedures. Returns calls as needed. Responds to MyChart as needed. Works in-baskets, daily workflow logs, and work queues in EMR/Practice Management system. Answers incoming calls, schedules appointments, performs patient check-ins and check-outs, and completes pre-certifications for prescriptions, procedures, and surgeries as needed.

Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations. Maintains patient confidence and protect operations by keeping patient care information confidential. Understands and adheres to the legal responsibilities and requirements with the medical assistant role. Seeks knowledge and understanding of quality measures and patient experience.

All other job duties as assigned.

Qualifications

EDUCATION

High school diploma or equivalent required. Associate Degree preferred.

YEARS OF EXPERIENCE

1-2 years of prior relevant medical office experience in a clerical role.

REQUIRED SKILLS AND KNOWLEDGE

Excellent computer skills (Microsoft Outlook, Excel, EMR and scheduling systems) required. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone required. Ability and willingness to travel to other physician offices as requested or needed.

LICENSES & CERTIFICATIONS

BLS certification required.