MA / Customer Service Rep

UF Health; Jacksonville (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

UF Health seeks a multi-skilled Medical Assistant to support clinical and administrative tasks under supervision. You will greet patients, route messages, schedule appointments, register patients, and manage data entry in the electronic medical record.

Role requires CMA certification within six months, BLS at hire, and a high school diploma with accredited MA training preferred. Phlebotomy, vital signs and routine lab procedures may be performed as directed.

Qualifications

• CMA certification required within 6 months of hire.
• BLS certification required at time of hire.
• High school diploma or GED required; MA program accreditation preferred.

Responsibilities

• Greet patients and provide excellent customer service.
• Direct messages and calls to right personnel; coordinate with departments.
• Schedule appointments and complete patient registrations per guidelines.
• Enter patient data, CPT/diagnosis codes, charges, and payments in EMR.
• Perform venipuncture, administer routine medications under supervision, collect specimens.
• Take vital signs and perform basic laboratory procedures as directed.

Skills

Customer service

Verbal communication

Data entry

Phlebotomy

Vital signs

Cash handling

Medical terminology

Education

Certified Medical Assistant (CMA)

High School Diploma / GED

Accredited MA program (required by cert agency)

Tools

EMR system

Job description

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated
to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision
and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

Receives and directs messages, (electronic, in person and
telephone calls) to the appropriate personnel. Makes contacts
to other departments, physicians, patients and other outside
organizations as necessary for the departmental/practice
operations.

Provides excellent customer service for
patients/families/representatives and other members of the
treatment team.

Maintains patient scheduling functions, and sets patient
appointments through established guidelines.
Interviews and completes the registration process for patients
utilizing the specific service.

Keys patient dispositions, diagnostic codes, patient orders,
charges and payments as defined in the electronic medical
record.

Performs cashiering functions as it relates to co-payments or
other patient payments/collections. May perform routine
clerical duties for the department.
Perform venipuncture and administer routine, non-controlled
medications.

Administer medication as directed by and under the direct
supervision of licensed physician.
Collect routine laboratory specimens as directed by the
provider.

Perform basic laboratory procedures including aseptic
procedures and taking patient's vital signs.

Qualifications

Experience Requirements: 1 year-Medical assistant Preferred Experience - 1: 2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry Preferred Experience - 2: 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material Certifications:

Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate - preferred -within 30 days

**Additional Details** Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire