M365 Support Engineer - Japanese Language

Experis; Redmond (WA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading technology organization seeks a M365 Support Engineer fluent in Japanese. You will support enterprise-level customers, ensuring high-quality resolutions while leveraging your technical skills and customer service expertise. The role offers growth potential within a supportive team, along with comprehensive benefits after a waiting period.

Benefits

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k), Plus Match

Weekly Pay

Qualifications

• Minimum of 3 years experience in technical support or MIS.
• Strong technical knowledge in a customer environment.
• Ability to manage escalations efficiently.

Responsibilities

• Deliver timely and high-quality incident resolution focusing on root cause analysis.
• Participate in triage meetings to share knowledge.
• Utilize knowledge of the customer environment to resolve issues.

Skills

Customer Service

Technical Knowledge

Fluency in Japanese

Fluency in English

Knowledge of Enterprise Messaging

Azure Knowledge

Education

4-year technical degree or equivalent work experience

Job description

Join to apply for the M365 Support Engineer - Japanese Language role at Experis

1 day ago Be among the first 25 applicants

Join to apply for the M365 Support Engineer - Japanese Language role at Experis

Our client, a leading technology organization, is seeking a M365 Support Engineer - Japanese Language to join their team. As a M365 Support Engineer, you will be part of the Azure response team supporting enterprise-level customers in Japan. The ideal candidate will have excellent customer service skills, strong technical knowledge, and the ability to communicate effectively in both Japanese and English, which will align successfully in the organization.

M365 Support Engineer - Japanese Language

6-18 month contract

Remote, hours are11am-8pm (CDT)

$35-$37/hour

What's the Job?

• Deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
• Utilize knowledge of the customer environment to resolve issues in a timely manner.
• Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues.
• Develop and implement strategies for providing proactive support resulting in fewer incidents and increased availability.
• Participate in triage meetings to share knowledge with other engineers and efficiently resolve customer problems.
  
  
  

What's Needed?

• 4-year technical degree or equivalent work experience.
• Minimum of 3 years experience in technical support or MIS in an enterprise environment.
• Fluency in Japanese (reading, writing, and speaking) and confident in English (reading and writing).
• Solid working knowledge of Enterprise Messaging Administrative concepts and Identity.
• Experience with Azure or Cloud technologies.
  
  
  

What's in it for me?

• Opportunity to work on a supportive team with cutting-edge technology.
• Hands-on experience with Microsoft products and services.
• Chance to enhance your technical skills and customer service experience.
• Engagement with a diverse range of enterprise-level clients.
• Potential for career growth and development within the organization.
  
  
  

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay
  
  
  

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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