IT Support Specialist

TekSynap; Pennsylvania; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401K plan

Life insurance

Short-term disability

Long-term disability

Vacation and holidays

Job summary

TekSynap seeks an IT Support Specialist to back the Enterprise Windows Admin Support Service (EWASS) for DLA. You will diagnose incidents, analyze processes, and maintain training and problem-tracking systems.

We offer a full-time role with competitive benefits; travel is limited, and security clearances are required. TekSynap emphasizes a safe, compliant work environment and ongoing professional development.

Qualifications

• Active Secret clearance required.
• Six (6) years of progressive experience in Information Processing, including three in Information Processing with hardware/software solutions.
• Two (2) years hands-on installing, diagnosing problems and training customers in software/hardware use.
• Must hold one of the listed active certifications: CCNA-Security, CSA+, GICSP, GSEC, Security+ CE, SSCP, CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH.
• Must hold one of the listed computing certifications or related Microsoft Server 2012+ certifications: AWS CS Specialty, AWS CSA Associate/Professional, GCDA, MCSA: WS2016, MCSE: WS2016, GCWN M, MC: Azure AA, OCI Foundations.

Responsibilities

• Diagnose and resolve customer incidents.
• Plan and analyze work processes; report trend patterns.
• Develop training materials and conduct IT training sessions.
• Maintain problem tracking databases.
• Install, troubleshoot, and maintain hardware and software.
• Perform backup and recovery operations.
• Migrate, update, and sustain DLA Print and Fax solutions.
• Consult with users to identify needs and requirements.
• Conduct feasibility studies and trade‑offs.
• Prepare business cases.
• Disaster recovery and OneDrive sustainment for DLA.
• Ensure information security policies and practices are followed.
• Support SAP-based eProcurement as needed.

Skills

Troubleshooting

Customer support

Training development

Problem management

Documentation

Systems analysis

Security awareness

Education

Active certifications: CCNA-Security

CSA+

GICSP

GSEC

Security+ CE

SSCP

CASP CE

CCNP Security

CISA

CISSP (or Associate)

GCED

GCIH

Tools

AWS CS Specialty

AWS CSA Associate

AWS CSA Professional

AWS CSO Admin Associate

GCDA

MCSA: WS2016

MCSE: WS 2016

GCWN M

MC: Azure AA

OCI Foundations

Job description

• Diagnosing and resolving problems in response to customer reported incidents.


• Planning and analysis of work processes, researching and reporting trends and patterns of problems.


• Developing training materials and performing computing/information system training sessions.


• Developing and maintaining problem tracking databases.


• Installing, troubleshooting, and maintaining hardware and software.


• Performing backup and recovery operations.


• Migrate, update and sustain DLA Print and Fax solutions.


• Consulting with users to identify needs and requirements.


• Conducting feasibility studies and trade‑off analyses.


• Preparing business cases.


• Discovery, migration and sustainment of DLA Microsoft OneDrive presence


• Ensuring the rigorous application of information security/information assurance policies, principles, and practices.


• May be required to support DLA’s eProcurement system, a segment of its SAP‑based enterprise resource planning system.

Responsibilities

Responsibilities & Qualifications

• Diagnosing and resolving problems in response to customer reported incidents.


• Planning and analysis of work processes, researching and reporting trends and patterns of problems.


• Developing training materials and performing computing/information system training sessions.


• Developing and maintaining problem tracking databases.


• Installing, troubleshooting, and maintaining hardware and software.


• Performing backup and recovery operations.


• Migrate, update and sustain DLA Print and Fax solutions.


• Consulting with users to identify needs and requirements.


• Conducting feasibility studies and trade‑off analyses.


• Preparing business cases.


• Discovery, migration and sustainment of DLA Microsoft OneDrive presence


• Ensuring the rigorous application of information security/information assurance policies, principles, and practices.


• May be required to support DLA’s eProcurement system, a segment of its SAP‑based enterprise resource planning system.

Required Qualifications

• Active Secret clearance


• Six (6) years of progressive experience in the field of Information Processing:
  
  
  • Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
  
  
  • Two (2) of which are concentrated, hands‑on experience in installing, diagnosing problems and training customers in the use of software and hardware
  
  
  
  


• Must hold one of the following active certifications:
  
  
  • CCNA‑Security
  
  
  • CSA+
  
  
  • GICSP
  
  
  • GSEC
  
  
  • Security+ CE
  
  
  • SSCP
  
  
  • CASP CE
  
  
  • CCNP Security
  
  
  • CISA
  
  
  • CISSP (or Associate)
  
  
  • GCED
  
  
  • GCIH
  
  
  
  


• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above:
  
  
  • AWS CS Specialty
  
  
  • AWS CSA Associate
  
  
  • AWS CSA Professional
  
  
  • AWS CSO Admin Associate
  
  
  • GCDA
  
  
  • MCSA: WS2016
  
  
  • MCSE: WS 2016
  
  
  • GCWN M
  
  
  • M C: Azure AA
  
  
  • OCI Foundations
  
  
  
  

Overview

We are seeking anIT SupportSpecialistto support the Enterprise Windows Admin Support Service (EWASS) with Defense Logistics Agency (DLA).

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Location: Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; New Cumberland, PA; Mechanicsburg, PA; Tinker AFB, OK; Columbus, OH; Dayton, OH or Ogden, UT


• Type of environment: Varies


• Noise level: Low - Medium


• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.


• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizenship


• Active Secret Clearance

WAGE INFORMATION

Target salary range: $45,000.00 - $60,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug‑free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [e-mail] for assistance.