M365 Engineer (Teams)

CACI International Inc; United States; Remote; USD 99,000 - 207,000; Full time

Job summary

CACI International Inc is seeking a Sr. M365 Engineer to join the Collaboration Services Team.

You will administer Microsoft 365 services including Teams, OneDrive, SharePoint Online, and Power Platform, providing operational support and troubleshooting complex incidents. Responsibilities include collaborating with architects and engineers to plan and design services, applying best practices for reliability, leading incident resolution, and maintaining runbooks and SOPs while communicating

Qualifications

• BS plus 10 years of relevant IT experience (or AA with 12 years, or 16 years total).
• 5+ years in Architecture and design of Microsoft 365 solutions.
• Hands-on experience with Teams, OneDrive, SharePoint Online, and Power Platform.
• Strong communication across cross-functional teams and stakeholders.
• Experience implementing, deploying, migrating and supporting M365 services.

Responsibilities

• Collaborate with architects, network engineers and security specialists to plan, test and design M365 services.
• Apply Microsoft-recommended architecture and best practices to improve reliability, security, and efficiency, and provide end-to-end support for M365.
• Lead troubleshooting for complex incidents involving end-users or other teams.
• Manage and resolve IT support tickets in a timely manner.
• Review M365 updates, manage relationships with internal teams, vendors and 3rd parties as needed.
• Create technical documentation and run books, and communicate status and outages to customers.

Skills

Microsoft 365

Teams

SharePoint Online

Power Platform

Communication skills

Troubleshooting

Education

Bachelor of Science (BS)

Associate degree (AA)

Tools

Microsoft 365 Suite

Azure Cloud

ServiceNow

Jira

Confluence

Job description

Job Title: M365 Engineer (Teams)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity:

CACI is seeking a Sr. M365 Engineer to be part of Collaboration Services Team. A great opportunity to exercise Microsoft Teams, OneDrive, SharePoint Online and Power Platform tenant administration skills. Provide operational support by troubleshooting complex incidents.

Responsibilities:

• Collaborate with architects, network engineers and security specialists to plan, test and design M365 services
• Apply Microsoft-recommended architecture, design principles, and industry best practices to improve reliability, scalability, security, and operational efficiency
  Provide end-to-end service and operational support for Microsoft 365 services
• Lead troubleshooting efforts for complex incidents involving end-users and/or other infrastructure teams
• Manage and resolve IT support tickets in a timely manner
• Review M365 product updates and assess impact
  Assist in managing business relationships across internal teams, vendors, and 3rd party providers as needed to deliver managed services
• Create technical documentation that may be used to communicate recommendations to decision makers or serve as job aids to end-users
  Assist in developing and maintaining standard operating procedures and run books for managed services
  Communicate with the customer keeping them informed of operational status, progress on agreed deliverables, and impending changes or agreed outages

Required Qualifications:

• Ability to attain DHS EOD
• BS +10 years of experience, AA + 12 years of experience, or 16 years of experience
• 5 or more years of relevant experience in Architecture and designing solutions with Microsoft 365
• Must have strong hands-on experience working on Teams, OneDrive, SharePoint Online, and Power Platform
• Possess strong communication skills with the ability to convey ideas clearly and solicit feedback from cross-functional team members and stakeholders
• Hands on experience with implementation, deployment, migration, and support of core M365 services

Desired:

• Microsoft Teams Voice and Conferencing experience is a plus
• Microsoft Copilot and Copilot Studio experience is a plus
• Experience with ServiceNow, Jira, and Confluence
• Microsoft 365 Certified: Teams Administrator Associate
• Experience with Azure Cloud, scripting, and automation

What You Can Expect:

• A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
• An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth. Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$98,500-$206,800

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.