M365 / Collaboration Platform Administrator

ICF; Richmond (VA); Hybrid; USD 108,006 - 183,610; Full time

Job summary

ICF is seeking a seasoned M365 / Collaboration Platform Administrator to configure, govern, and maintain the Microsoft 365 and SaaS productivity environment for a federal program. This remote-friendly role requires US residency and occasional onsite work in the Washington, DC region.

You will manage tenant configs, data protection, and governance across M365, Google Workspace, and Power Platform, with an emphasis on security, compliance, and scalable automation.

Qualifications

• Bachelor's degree or equivalent is required.
• 5+ years of M365 administration, SaaS platform management, or related work.
• 3+ years configuring and administering Microsoft 365 tenants (Exchange Online, SharePoint, Teams, security/compliance).
• 2+ years administering Power Platform environments and ALM pipelines.
• 2+ years supporting federal IT programs in health or related agencies.

Responsibilities

• Configure and manage M365 and Google Workspace tenants with security baselines.
• Govern SaaS platforms including OneDrive, SharePoint, Teams, Slack, GitHub, and more.
• Govern Power Platform environments with guardrails and ALM pipelines.
• Apply data protection, DLP, and conditional access across platforms.
• Manage Exchange Online configuration, mail flow policies, and protections.
• Use PowerShell and Graph API to automate configuration and audits at scale.
• Manage licenses and optimize plan usage to control app sprawl.
• Conduct quarterly reviews against security baselines and compliance requirements.
• Coordinate with identity, device, and cybersecurity teams for Zero Trust alignment.
• Maintain documentation of configurations, runbooks, and reference patterns.

Skills

M365 administration

SaaS platform management

Power Platform

Federal IT experience

Security governance

Education

Bachelor's degree or equivalent

Tools

PowerShell

Microsoft Graph API

Automation scripting

Job description

Description

This role is contingent upon a contract award.

ICF is seeking an M365 / Collaboration Platform Administrator to configure, govern, and maintain the Microsoft 365, Google Workspace, and SaaS productivity platform environment for a federal technology program. Reporting to the Cloud / Enterprise Architecture Lead, this role owns tenant configuration, data protection settings, SaaS platform governance, and Power Platform administration across a broad portfolio of collaboration and productivity tools.

The ideal candidate has deep experience hardening and operating M365 and SaaS environments in federal settings. The right candidate understands how to configure collaboration platforms securely at scale, govern low-code tooling without blocking adoption, and keep tenant settings audit-ready without constant manual intervention.

Job Location

This is a remote-friendly position with occasional onsite requirements in the Washington, DC Metro area.

This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

What You'll Be Doing

• Configure and manage Microsoft 365 and Google Workspace tenants, including email, collaboration, storage, and meetings, hardened against NIST 800-53, CIS Level 1, and CISA baselines, with DLP rules, retention labels, and external sharing controls.
• Manage SaaS collaboration platforms including OneDrive, SharePoint, Teams, Slack, GitHub, and others, maintaining access controls, data boundaries, approval workflows, and guest access configurations.
• Govern and maintain the Power Platform environment, including Power Apps, Power Automate, and Power BI, setting up environments, security models, and data boundaries so teams can build solutions within defined guardrails.
• Apply data protection and compliance settings across all platforms, including sensitivity labels, DLP rules, conditional access, encryption settings, and device or location restrictions.
• Manage the agency email architecture, including Exchange Online configuration, mail flow policies, transport rules, spam and phishing protections, and safe links and attachments.
• Use PowerShell, Graph API, and scripted automation to build, change, and audit platform configurations consistently and at scale rather than through manual administration.
• Manage licenses and subscriptions across platforms, using reports and automation to reclaim unused licenses, right-size plans, and control app sprawl.
• Perform quarterly reviews of platform configurations against security baselines and compliance requirements, preferably using compliance-as-code approaches.
• Coordinate with identity, device, and cybersecurity teams so that SaaS access policies, device compliance rules, and conditional access work together as part of a consistent Zero Trust model.
• Maintain documentation of platform configurations, reference patterns, and runbooks so others can safely operate and extend the environment.

Minimum Requirements

• Bachelor's degree or equivalent
• 5+ years of experience in M365 administration, SaaS platform management, or a related discipline
• 3+ years configuring and administering Microsoft 365 tenants, including Exchange Online, SharePoint, Teams, and security and compliance settings
• 2+ years administering Power Platform environments, including environment governance, DLP policies, and ALM pipelines
• 2+ years supporting federal IT programs in HHS, NIH, FDA, or other health-focused agencies
• U.S. Citizenship required due to federal contract requirements
• Ability to obtain and maintain a Public Trust background investigation
• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US

Preferred Qualifications

• Experience administering Google Workspace tenants in addition to M365
• Familiarity with NIST 800-53, CIS Level 1 benchmarks, and CISA guidelines as they apply to SaaS and collaboration platform configuration
• Experience managing Exchange Online mail flow, including transport rules, anti-phishing configuration, and DNS record management
• Relevant certifications such as Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Teams Administrator Associate, or equivalent
• Experience using PowerShell and Microsoft Graph API for automated tenant administration and audit reporting

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$108,006.00 - $183,610.00

DC Remote Office (DC99)