M365 Collaboration Services Administrator - ITS3

Minnesota IT Services; Saint Paul (MN); On-site; USD 68,000 - 113,000; Full time

Job summary

Minnesota IT Services seeks a skilled M365 Collaboration Services Administrator to enhance collaboration using Microsoft 365 technologies. This role focuses on managing SharePoint, Teams, and other M365 applications, ensuring effective communication and support for enterprise needs. Candidates must have relevant IT experience and strong customer service skills. This position offers competitive compensation and opportunities for professional growth within a collaborative state environment.

Benefits

Affordable health insurance

Paid vacation and sick leave

Tuition reimbursement

Flexible telework options

Qualifications

• Minimum of three years of IT experience focusing on Microsoft 365 solutions.
• Hands-on experience with collaboration tools like Teams and OneDrive.
• Working knowledge of Active Directory and video conferencing solutions.

Responsibilities

• Develop solutions for M365 collaboration services.
• Provide administration and support for tools like SharePoint and Teams.
• Translate business requirements into technical solutions.

Skills

Verbal communication

Written communication

Customer service skills

Active listening

Problem-solving

Collaboration tools management

Education

Bachelor's degree in Information Technology or related field

Master's degree in Information Technology substitutes for 3 years of experience

Tools

Microsoft 365

PowerShell

SharePoint Framework

Job description

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Join to apply for the M365 Collaboration Services Administrator - ITS3 role at Minnesota IT Services

Working Title: M365 Collaboration Services Administrator

• Job ID: 85943
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 06/12/2025
• Closing Date: 06/25/2025
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Office of Enterprise Tech
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $32.89 - $54.06 / hourly; $68,674 - $112,877 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

Working Title: M365 Collaboration Services Administrator

Job Class: Information Technology Specialist 3

Agency: Minnesota IT Services

• Job ID: 85943
• Location: St. Paul
• Telework Eligible: Yes,
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 06/12/2025
• Closing Date: 06/25/2025
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Office of Enterprise Tech
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $32.89 - $54.06 / hourly; $68,674 - $112,877 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

The M365 Collaboration Services Administrator develops solutions enabling teams to easily share ideas, collaborate on files, and automate business processes using the Microsoft 365 platform. Additionally, this position provides administration and escalation support of M365 collaboration services including SharePoint, Teams, Microsoft Teams Rooms, OneDrive, Stream, Forms, Viva Engage, M365 Copilot, Copilot Chat and Planner.

This position works closely with architects, SharePoint developers, SharePoint and M365 administrators, project managers, business analysts, subject matter experts and other key stakeholders to deliver SharePoint sites, Microsoft Teams Rooms and M365 applications that address documented business requirements and operate within design specifications. The ability to communicate technical information to non-technical staff and translate business requirements into technical solutions is critical for this position.

As a member of the MNIT Enterprise Collaboration Support team, this position serves as a resource for SharePoint, Teams, Microsoft Teams Rooms, Teams policy management, OneDrive, Stream, Forms, Planner, Copilot, Viva Engage and other M365 applications service administration staff and agency-based technology resources.

This position requires an employee to be onsite in St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.

• Telework for Minnesota IT Services is available on a limited basis.
• Only candidates residing in Minnesota and its bordering counties are eligible for telework.
  
  

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here.:

Position requires a minimum of three (3) years of IT related experience in Microsoft 365 Modern Workplace solutions or similar evergreen cloud technologies.

Experience must include:

• Ability to deliver effective verbal or written messages which facilitates a mutual understanding, and communicates complex technical topics in a way business users can understand
• Customer service skills which includes active listening, empathy, and problem-solving
• Management of service ticket queues and prioritization of service requests through an ITSM system.
• Hands-on experience with collaboration tools and services within the Microsoft 365 suite, such as Teams, SharePoint, and OneDrive; including permissions management
• Working knowledge of video conferencing technology, such as Microsoft Teams Rooms and/or Cisco rooms
  
  

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Experience automating business processes using tools such as SharePoint Framework, PowerShell scripting, Power Platform (Power Automate, Power Apps, Power BI, Dataverse), and/or Graph API
• Possess intermediate skills in business analysis and/or project management, including the ability to elicit and analyze business requirements, create project plans, and manage project timelines and resources for small to medium size projects
• Experience with Microsoft Teams Room administration and implementation
• Experience escalating issues to vendors for resolution
• Working knowledge of Active Directory, Entra ID, and/or MIM
• Experience with implementing and managing application registrations within the M365 environment
• Strong conflict resolution and consensus building skills
  
  

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required checks
  
  

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [e-mail]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Michele Lamm at [e-mail].

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to [e-mail].

Veterans

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.
• Meet all of the RSV criteria.
• Submit a copy of your DD-214 form by the closing date to: [e-mail].
  
  

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all Minimum Qualifications identified in this posting.
• You must submit all documentation by the closing date to: [e-mail].
  
  

Current State Employees

• Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/Systems Software position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
  
  

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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