M365 Cloud Solutions Consultant

Concentrix; United States; Remote; USD 118,000 - 178,000; Full time

Job summary

Join a leading global technology and services provider as a M365 Cloud Solutions Consultant. You'll enhance customer satisfaction through deployment and support of Office 365 initiatives, collaborating with enterprise clients to optimize their environments. This 100% remote role offers flexible hours across various U.S. time zones.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Qualifications

• 5 years of experience in software support or IT consulting.
• Experience with Microsoft Office deployment and management.

Responsibilities

• Assist customers in optimizing enterprise environments.
• Lead product workshops and training sessions.
• Provide advanced technical support and problem resolution.

Skills

Expertise in O365 Office Apps

Advanced administration of O365 Suite

Technical Support

Customer Issue Resolution

Experience with Intune/MECM/SCCM

Education

Bachelor’s Degree (B.S./B.A.) in Computer Science or equivalent

Job description

Job Title:

M365 Cloud Solutions Consultant

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

You will play a crucial role in ensuring customer satisfaction, deployment, adoption, and support of O365 / Office Apps initiatives.

This is a 100% work-from-home opportunity but some travel may be required.

The client operates multiple hubs across the U.S., so flexibility with different time zones is important.

We cannot consider candidates who require visa sponsorship or C2C arrangements.

Key Responsibilities:

• Assist customers in building, deploying, operating, and optimizing complex enterprise environments.
• Conduct standard product workshops and training sessions.
• Lead in-depth product reviews and whiteboard (chalk talk) sessions.
• Perform health checks and assessments.
• Conduct post-operational reviews of product implementations.
• Assess product upgrades and migrations.
• Review systems performance.
• Ensure M365 Copilot readiness.

Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management.

Required Experience:

• Expertise in O365 Office Apps including Outlook, Word, Excel, and PowerPoint, in a support or consulting role.
• Experience with Microsoft Office deployment and management with SCCM.
• Experience with Office deployment on macOS using AppStore or MDM.
• Support with Intune/MECM/SCCM Deployments and Modern Management of Applications.
• Advanced/expert level administration and troubleshooting of the O365 Suite.
• Ability to work independently in a fast-paced environment.
• Strong skills in handling and articulating customer critical issues in high-stress situations.
• Significant experience with Microsoft enterprise software product offerings.
• Awareness of corporate environments and their business requirements.
• Ability to apply knowledge to improve Microsoft products and the customer experience.
• 5 years of experience in software support, secure infrastructure, IT consulting, or related fields.
• 5 years of experience working with enterprise customers in technical readiness, delivery support services, on-premises and remote technical support, solution development, account management, technical requirements gathering, and broad evangelism through events.
• Experience with Group Policy Management, Intune Policy Management, and Cloud Policy Management.
• Understanding of ITIL/Service Management, PROSCI, Six Sigma, or other project management methodologies.
• Risk analysis and remediation planning.

BA/BS degree in Business, Information Technology, or equivalent work experience preferred.

Essential Qualifications:

• Bachelor’s Degree (B.S./B.A.) or equivalent in experience computer science.
• 3 years or more of experience with Microsoft Office deployment and management.
• 3 years or more of experience supporting Microsoft Office client applications (features and troubleshooting).

Preferred/Bonus Skills:

• Experience with M365/O365 Web Apps, Admin Center, and other M365/O365 products such as SharePoint Online, OneDrive, Sway, Bookings, Forms, or Planner.
• Experience with Azure Active Directory and Group Policies for Azure AD or Office Apps.
• Knowledge of networking concepts, protocols, troubleshooting, and tools like Fiddler and NetMon.
• Support with Exchange migrations for Outlook, calendaring, and mailbox management.
• Support with SharePoint migrations, assisting with OneDrive and SharePoint site access via Office apps; Office client-server integration.
• Support with Teams migrations and add-in migrations and troubleshooting of Office web apps.
• Support with Power BI migrations and modernizing Access databases.
• Experience with Power Automate, including creating and enhancing automation protocols.

The base salary range for this position is $ 118,647 - $177,970, plus incentives that align with individual and company performance.

Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.

As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 6/23/2025.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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