M365 Administrator

umb; United States; Hybrid; USD 82,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Paid holidays

Medical, dental, vision insurance

Health savings account

Flexible spending account

Dependent care accounts

Adoption assistance

Employee assistance program

Fitness reimbursement

Tuition reimbursement

Wellbeing program

Emergency fund

Banking benefits

Job summary

UMB's Collaboration Technologies team maintains Microsoft 365 services across the enterprise. As a M365 Administrator, you will support users, troubleshoot issues, and work with engineers to advance M365 projects.

You will manage Exchange Online, SharePoint Online, OneDrive, OneNote, EntraID and Co-Pilot, while ensuring security and compliance in a hybrid on-site Fri remote model.

Qualifications

• At least 2 years IT experience with basic cloud services, user lifecycles and security concepts.

Responsibilities

• Provide Tier 2 ticket support for the M365 suite.
• Integrate applications and create user articles for best practices.
• Gather user requirements to ensure associates leverage M365 tools.
• Manage and administer Exchange Online, SharePoint Online, OneDrive, OneNote, EntraID, and Co-Pilot.
• Assist engineering team with M365 project implementations.
• Responsible for change controls and validation tasks.
• Develop and manage user accounts, groups, and licenses.
• Provide M365 application expertise with end users including formal training if needed.

Skills

IT experience

Cloud services

User account lifecycles

Security concepts

Ticket management

MS applications

Collaboration tools

Interpersonal skills

Education

Bachelor's Degree or Certifications

Tools

Exchange Online

SharePoint Online

OneDrive

OneNote

EntraID

Microsoft Co-Pilot

Job description

Our Collaboration Technologies team provides support and maintenance of our Microsoft products (i.e. Exchange, OneNote ) widely used across the UMB enterprise. They ensure these applications and services are performing at peak capacity to avoid any business disruption.

As an M365 Administrator , you will provide technical support for UMB's M365 Office Online applications. This will include working firsthand with our user community on the intricacies of M365 suite of applications and working with M365 Engineers to solve any potential issues within the M365 environment. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by IT leadership.

This role is hybrid (Mon through Thu on-site / Fri remote) at our downtown Kansas City, MO or Dubuque, IA locations.

Key Responsibilities

• Provide Tier 2 ticket support for our user community on M365 suite of applications.


• Integrating applications and creating user articles for best practice use of applications.


• Gather user requirements to ensure associates are leveraging the appropriate M365 tools to support their requirements.


• Manage and administer Exchange Online, SharePoint Online, OneDrive, OneNote, EntraID, Microsoft Co-Pilot


• Assist engineering team with project implementations concerning the M365 environment.


• Responsible for change controls / validation task completions.


• Develop and manage user accounts, groups, and licenses.


• Provide M365 application expertise with UMB end users including formal training if needed.

Required Qualifications & Skills

• At least 2 years of experience in IT with a basic foundational knowledge of cloud services, user account lifecycles, and basic security concepts.


• Previous experience supporting users via ticket management systems.


• Working base knowledge of MS applications.


• Knowledge of basic security concepts.


• Strong collaboration, interpersonal skills.


• Experience with collaboration apps and a passion for enhancing the user experience.


• Experience handling ticket requests in a timely manner.

Bonus Points

• 1-2 years of general IT support or helpdesk experience is highly preferred.


• Bachelors Degree in Information Technology or Equivalent Technical certifications.

Application Requirements

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

Compensation

Compensation Range: $81,864 - $120,406

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Benefits

• Paid Time Off


• a 401(k) matching program


• annual incentive pay


• paid holidays


• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage


• health savings, flexible spending, and dependent care accounts


• adoption assistance


• an employee assistance program


• fitness reimbursement


• tuition reimbursement


• an associate wellbeing program


• an associate emergency fund


• various associate banking benefits

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

Diversity and Inclusion

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

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