Lycoming County Extension Office Manager

The Pennsylvania State University; Williamsport (Lycoming County); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State Extension in Lycoming County is seeking a detail-oriented Office Manager to provide comprehensive office management, financial oversight, and program support for 4-H and Master Gardener programs.

The role requires administrative experience, knowledge of Penn State systems (SAPConcur, SIMBA, Workfront, ServiceNow), and strong organizational and customer service skills. It offers full-time employment with a competitive benefits package including tuition discount.

Qualifications

• GED or HS with 2+ years of relevant experience
• Experience in educational or nonprofit setting preferred
• Knowledge of Penn State systems (SAPConcur, SIMBA, Workfront, ServiceNow) required
• Strong organizational, communication, and customer service skills
• Experience with CRM platforms, especially Salesforce

Responsibilities

• Manage financial accounts in compliance with Penn State procedures, including budget monitoring and reconciliations
• Serve as purchasing agent for office supplies and publications; maintain equipment
• Provide front-line customer service and general office support
• Coordinate staff scheduling, calendars, and meetings
• Assist educators with flyers, brochures, media releases, and publications management
• Maintain and update CRM databases (Salesforce) and assist with communications
• Track volunteer clearances and hours; experience with Connect (Master Gardener) and Zsuites (4-H)
• Assist with planning and setup of workshops and events; manage meeting spaces and security
• Support social media and website communications; draft and distribute press releases

Skills

Administrative experience

Customer service

Strong organizational skills

Communication skills

Salesforce CRM

Education

GED or HS

Tools

Salesforce

SAPConcur

SIMBA

Workfront

ServiceNow

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

This position is funded for 3 year(s); continuation past 3 year(s) will be based on university need, performance, and/or availability of funding.

Penn State Extension in Lycoming County is seeking a detail-oriented Office Manager to provide comprehensive office management, financial oversight, and program support. This role ensures smooth daily operations and supports key initiatives including the 4-H and Master Gardener programs.

Key Responsibilities

• Manage financial accounts in compliance with Penn State accounting procedures, including budget monitoring, expenditure processing, receipting, bank deposits, and reconciliation.
• Serve as purchasing agent for office supplies and publications; maintain office equipment.
• Act as primary liaison for internal and external contacts; provide front-line customer service and general office support.
• Coordinate scheduling for staff, educators, and departmental meetings; manage calendars and appointments.
• Support program promotion by assisting educators with flyers, brochures, media releases, and publication management.
• Maintain and update CRM databases (Salesforce); assist with communications and volunteer management.
• Track volunteer clearances and hours; must have experience with Connect (Master Gardener) and Zsuites (4-H).
• Assist with planning and setup of workshops, classes, and special events; manage meeting space logistics and security requirements.
• Support social media and website communications (Facebook, PLONE, Twitter); draft and distribute press releases for Extension programs.

Qualifications

• Proven administrative experience, preferably in an educational or nonprofit setting.
• Knowledge of Penn State systems (SAPConcur, SIMBA, Workfront, ServiceNow) and procedures and Extension programming and operations is required.
• Strong organizational, communication, and customer service skills.
• Experience with CRM platforms, especially Salesforce.
• Proficiency in social media and basic graphic design tools is desirable.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experienceRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well‑being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.