LVN (Specialty Phone Triage) - Remote Opportunity

Austin Regional Clinic; Austin (TX); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Tuition Reimbursement

Life Insurance

Long Term Disability

Child Care Assistance

Health & Fitness

Job summary

Austin Regional Clinic is seeking an LVN for a remote specialty phone triage role. The position supports patients via telephone, assesses needs, provides guidance, and documents care under Texas licensure guidelines.

The role emphasizes adherence to HIPAA, accurate reporting and working within a multi-location health system. Training occurs on-site with work-from-home opportunities after orientation.

Qualifications

• High school diploma or equivalent and LVN licensure in Texas.
• Ambulatory or acute care experience preferred; bilingual in English/Spanish is a plus.
• Experience with telephone triage and nursing judgment preferred.

Responsibilities

• Assess and prioritize medical needs via telephone and direct patients to appropriate care.
• Guide evaluation, teach patients on symptom evaluation and when to call back.
• Document symptoms, assessments, advice and responses in records.
• Follow policies and protocols to improve health outcomes and access to care.
• Perform patient follow-up including labs, tests, referrals and medications.
• Assist in ordering/re-ordering prescriptions within company policy.

Skills

Telephone triage

Nursing assessment

Documentation

Patient education

HIPAA compliance

Windows software

Education

High school diploma

LVN program graduate

Tools

Electronic Health Records

Job description

LVN (Specialty Phone Triage) - Remote Opportunity

Job Category: Nursing & Clinical

Requisition Number: LVNSP009798

• Posted : October 15, 2026
• Full-Time

Locations

Showing 1 location

Administration
6210 US-290 E
Austin, TX 78723, USA

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
• Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
• Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
• Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
• Collects data and make assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
• Demonstrates best practices and quality care.
• Assesses the physical, social, and emotional needs of patients and families.
• Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
• Able to assist in the ordering /re-ordering of prescriptions within the guidelines of the company protocol.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Participates in the orientation of new employees.

OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or equivalent. Graduation from an accredited school of vocational nursing.

Preferred: Previous experience in an ambulatory or acute care setting preferred.

Two (2) or more years of clinical experience preferred (within the last five (5) years). Experience working in the related specialty preferred. Telephone triage experience preferred. Previous experience in an ambulatory, hospital, or home health setting preferred. Bilingual in English and Spanish preferred.

Certificate/License: Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas. Required to maintain a current vocational nursing license during employment.

Knowledge, Skills and Abilities

• Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics.
• Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice.
• Ability to respond appropriately to emergency situations.
• Ability to apply nursing principles, practices and techniques.
• Ability to exercise initiative and judgment in selecting proper treatment.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions, with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.
• Ability to understand and follow instructions and guidelines.
• Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role
• Skill in nursing practices within the scope of responsibilities assigned to this role
• Skill in organization and efficiency
• Excellent interpersonal & problem solving skills.
• Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast –paced environment
• Ability to have excellent attention to detail.
• Ability to work in a team environment.

Work Location: Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days.Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.

Work Schedule: Monday-Friday 8:00am-5:00pm

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.