LV Overnight Autonomous Vehicle Customer Service Rep

Royalty Hospitality Staffing; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Royalty Hospitality Staffing seeks a Readiness & Response Operator II in Las Vegas to ensure each Robotaxi is safe, reliable, and ready for riders. You will blend hands-on troubleshooting with field operations and customer support to keep the fleet running smoothly.

Responsibilities include vehicle inspections, sensor checks, diagnostics, and assisting riders during service interruptions, while coordinating with teams to return vehicles to service quickly.

Qualifications

• 2+ years in fleet ops, automotive, logistics, field service, or similar fast-paced environment.
• Excellent customer service and interpersonal communication.
• Mechanical aptitude and ability to troubleshoot technical issues.
• Comfort learning new software, tools, and procedures.
• Strong attention to detail and safety.

Responsibilities

• Inspect vehicles for safety, cleanliness, charging status and readiness.
• Perform routine checks on sensors, onboard systems, and components.
• Diagnose basic mechanical and software issues and apply updates as needed.
• Recover, reposition, and remotely operate vehicles during field events.
• Assist riders during service interruptions with professionalism and empathy.
• Collaborate with cross-functional teams to return vehicles to service quickly.
• Document inspections, incidents and operational activities.
• Follow safety procedures and standards at all times.

Skills

Customer service

Interpersonal communication

Mechanical aptitude

Troubleshooting

Software learning

Attention to detail

Safety orientation

Multitasking

Independent work

Job description

Readiness & Response Operator II

Help Power the Future of Autonomous Mobility

Join a team that's redefining transportation through autonomous vehicle technology. As aReadiness & Response Operator II, you'll play a critical role in ensuring our Robotaxi fleet is safe, reliable, and ready to serve riders every day.

This is more than a vehicle operations role. You'll combine technical troubleshooting, field operations, logistics, and customer support to keep our autonomous fleet running smoothly. Whether you're preparing vehicles for deployment, responding to service events in the field, or assisting riders during unexpected situations, your work will have a direct impact on the customer experience and the success of our operations.

If you enjoy solving problems, working with innovative technology, and making a difference in a fast-paced environment, we'd love to hear from you.

What You'll Do

As a Readiness & Response Operator II, you'll help ensure every Robotaxi is ready to deliver a safe, seamless rider experience.

Your responsibilities include:

• Inspecting vehicles to verify safety, cleanliness, charging status, and overall operational readiness
• Performing routine checks on sensors, onboard systems, and vehicle components
• Diagnosing basic mechanical and software issues using internal tools and completing software updates when needed
• Recovering, repositioning, and remotely operating vehicles during field response events
• Assisting riders during service interruptions with professionalism, empathy, and clear communication
• Partnering with cross-functional teams to safely return vehicles to service as quickly as possible
• Accurately documenting inspections, incidents, and operational activities
• Following established safety procedures and operational standards at all times
• Representing the organization with professionalism while supporting customers and the public

What You'll Bring

We're looking for people who enjoy hands-on work, embrace new technology, and thrive in dynamic environments.

Required Qualifications

• 2+ years of experience in fleet operations, automotive, aviation, logistics, field service, hospitality, or another fast-paced operational environment
• Excellent customer service and interpersonal communication skills
• Mechanical aptitude and the ability to troubleshoot technical issues
• Comfort learning new software, tools, and operating procedures
• Strong attention to detail and commitment to safety
• Ability to prioritize multiple tasks and adapt quickly to changing situations
• Strong critical thinking and problem-solving skills
• Ability to work independently while collaborating effectively with teammates
• Willingness to work both indoors and outdoors as needed

Preferred Qualifications

• Experience inspecting, maintaining, or operating vehicles
• Fleet operations or transportation experience
• Experience in customer-facing operational roles where quick decision-making is essential
• Interest in autonomous vehicles and emerging transportation technology

Requirements

• Be available to complete required training and work the assigned shift schedule
• Have held a valid in-state driver's license continuously for at least three years
• Maintain a clean driving record
• Successfully pass a background check, drug screening, and motor vehicle record review
• Be able to lift up to 50 pounds and meet the physical requirements of the role

Why You'll Love This Role

Every day brings a new challenge. You'll work with cutting-edge autonomous technology, solve real-world operational problems, collaborate with passionate teammates, and play an important role in shaping the future of transportation. Your work will directly contribute to delivering safe, reliable experiences for every rider who steps into an autonomous Robotaxi.

If you're excited by technology, enjoy hands-on work, and want to help redefine mobility, we encourage you to apply.