Luxury Wellness Concierge: Member Experience Leader

Ponte-Vedra-Inn-; Sawgrass (FL); In loco; USD 38.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Flexible scheduling

Uniforms provided

Resort discounts

Employee benefits

Career growth

Professional training

Forbes Five-Star culture

Descrizione del lavoro

The Ponte Vedra Inn & Club in Northeast Florida is seeking a Wellness Concierge to serve as the hospitality ambassador for the Sports Club, delivering personalized service, coordinating wellness programs, scheduling, billing, and member engagement.

You will greet members, assist with fitness services, retail offerings, and help uphold Forbes Five-Star luxury standards while supporting wellness programming and member experiences.

Competenze

• High School Diploma or equivalent required.
• Associate's degree in Hospitality, Wellness, or related field preferred.
• CPR/AED certification preferred or must be obtained within 30 days of hire.

Mansioni

• Greet members and guests with warm hospitality and personalized service.
• Schedule and coordinate group fitness classes and wellness appointments.
• Process billing and retail transactions accurately.
• Provide tours and educate members on club amenities.
• Maintain concierge area and assist with member engagement initiatives.
• Maintain attendance, revenue, and scheduling records.
• Assist with onboarding and wellness programs.

Conoscenze

Customer service

Hospitality

Communication

Multitasking

Interpersonal skills

Scheduling

Billing

Club management software

Microsoft Office

Formazione

High School diploma

Associate's degree in Hospitality/Welness/related field

Strumenti

Scheduling systems

POS systems

Club management software

CRM software

Descrizione del lavoro

The Ponte Vedra Inn & Club in Northeast Florida is seeking a Wellness Concierge to serve as the hospitality ambassador for the Sports Club, delivering personalized service, coordinating wellness programs, scheduling, billing, and member engagement.

You will greet members, assist with fitness services, retail offerings, and help uphold Forbes Five-Star luxury standards while supporting wellness programming and member experiences.