Luxury Watchmaker - REEDS Jewelers

REEDS Jewelers, Inc.; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health/dental/life/LTD insurance

401k

Merchandise discounts

Job summary

REEDS Jewelers, Inc. is seeking a Luxury Watchmaker to repair and service premium timepieces at our Wilmington facility. You will diagnose mechanical and automatic movements, execute repairs with precision, and provide accurate estimates while upholding our standards of craftsmanship.

The role involves maintaining instrument accuracy, managing repair workflows, and supporting store operations within a renowned, family-owned luxury jeweler. This is a full-time on-site position in Wilmington, NC.

Qualifications

• Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment.
• In-depth knowledge of mechanical and automatic movements, repairs, and servicing.
• Polishing, refinishing, and using watchmaking equipment.

Responsibilities

• Diagnose mechanical and automatic watch issues with precision.
• Perform comprehensive service and repairs.
• Provide accurate repair estimates and service recommendations.
• Maintain detailed records of repairs, services, and parts used.
• Ensure exceptional craftsmanship and adherence to brand standards.

Skills

Watchmaking experience

Mechanical & automatic movements

Attention to detail

Communication skills

US work eligibility

Job description

AtREEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.

Wilmington offers historic coastal charm, a vibrant downtown, and a rapidly expanding population. Corporate professionals build strong relationships with peers and clients in this supportive and growing market. Wilmington’s beautiful beaches, thriving arts scene, and growing business sector make it an exceptional place to build a career and enjoy an outstanding lifestyle.

REEDS Jewelers is honored that our corporate office in Wilmington, NC, houses aRolex Plaque Repair Facility.

Join REEDS Jewelers as a Luxury Watchmaker and bring your expertise in mechanical and automatic timepiece repair to a brand known for excellence. In this role, you’ll deliver precision service and repairs, provide expert diagnostics and estimates, and uphold the highest standards of craftsmanship. Our teams rely on you to elevate the luxury service experience, while maintaining tools, managing inventory, and supporting store operations.

This is an exciting opportunity for a passionate craftsperson to join ourRolex Plaque Repair Facility, working with world-class timepieces. The ideal candidate is detail-oriented, technically skilled, and thrives in a high-volume, fast-paced setting. If you value integrity, collaboration, and craftsmanship, REEDS offers the opportunity to thrive.

Enjoy competitive pay, benefits, and the chance to grow your career with one of the nation’s largest family-owned jewelers.REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing.

Key Responsibilities

Luxury Timepiece Repair & Service

• Diagnose mechanical and automatic watch issues with precision
• Perform comprehensive service and repairs
• Provide accurate repair estimates and service recommendations
• Maintain detailed records of all repairs, services, and parts used
• Ensure exceptional craftsmanship and adherence to brand standards

Operational Excellence

• Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations
• Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function
• Monitor and manage inventory of watch parts, ordering as needed to support timely repairs
• Forecast and organize repair workload to consistently meet performance expectations
• Support store operations with a collaborative, solutions-oriented approach

Client Engagement & Support

• Partner with the sales team to support client consultations and elevate the luxury service experience
• Serve as a brand ambassador for craftsmanship and technical excellence

This team member must embody REEDS' core values:

• Integrity – We live ethically and honestly in every moment and interaction.
• Performance Excellence – We pursue success relentlessly and learn from every experience.
• Stewardship – We honor the trust placed in us by our associates, clients, and communities.
• Professionalism – We attract and grow exceptional talent through development and self-leadership.
• Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.
• Team Orientation – We thrive through collaboration, shared goals, and mutual respect.
• Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.

Qualifications

• Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment
• In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing
• Skilled in polishing, refinishing, and using watchmaking equipment
• Ability to work with extreme precision and a high level of detail
• Strong communication and organizational skills
• Basic computer proficiency and experience managing repair workflows
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.