Luxury Van Service Advisor - Founding Team, Hospitality-First

Mercedesbenzofmarin; Vancouver (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Full benefits package including medical, dental, vision, and paid time off

Competitive compensation package

Manufacturer-supported training and certification opportunities

Job summary

Mercedes-Benz Van Center of Vancouver is looking for a Service Advisor to create a hospitality-first experience for clients. You will greet clients, manage communications, and provide repair order documentation. Ideal candidates have 2+ years of relevant experience and strong interpersonal skills. This role offers a competitive compensation package, including a base salary and performance-based bonuses, along with health benefits and training opportunities. Join a ground-floor opportunity to shape a new team culture in the Pacific Northwest.

Qualifications

• 2+ years of service advisor or service writer experience in an automotive dealership or service environment.
• Comfort managing a high-volume, fast-paced environment without sacrificing quality.
• Valid driver's license with clean record.

Responsibilities

• Greet clients with warmth and professionalism, setting the tone for a hospitality-first experience.
• Write up repair orders accurately, capturing customer concerns clearly.
• Serve as the primary point of contact between clients and technicians.

Skills

Strong interpersonal and communication skills

Genuine hospitality orientation

Familiarity with Dealer Management Systems

Ability to explain technical information clearly

Job description

Mercedes-Benz Van Center of Vancouver is looking for a Service Advisor to create a hospitality-first experience for clients. You will greet clients, manage communications, and provide repair order documentation. Ideal candidates have 2+ years of relevant experience and strong interpersonal skills. This role offers a competitive compensation package, including a base salary and performance-based bonuses, along with health benefits and training opportunities. Join a ground-floor opportunity to shape a new team culture in the Pacific Northwest.