Luxury Valet Concierge – Guest Services

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a friendly and professional Agent – Valet to greet arriving guests, assist with requests, and manage parking and vehicle retrieval with safety and efficiency.

Responsibilities include maintaining awareness of hotel services, communicating clearly in English, complying with all policies, and providing consistent guest service across shifts, including nights and holidays. A valid Nevada driver’s license and DMV report are required.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Identify and explain hotel features to guests.
• Utilize a company device to manage assigned tasks and guest requests.
• Properly secure all guest keys and vehicles according to department policy.
• Park and retrieve guest vehicles in a safe and efficient manner.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Job description

The Venetian Resort Las Vegas is seeking a friendly and professional Agent – Valet to greet arriving guests, assist with requests, and manage parking and vehicle retrieval with safety and efficiency.

Responsibilities include maintaining awareness of hotel services, communicating clearly in English, complying with all policies, and providing consistent guest service across shifts, including nights and holidays. A valid Nevada driver’s license and DMV report are required.