Luxury Style Advisor — Customer Experience Lead (Dallas)

ME+EM Ltd; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision plan

Generous paid time off

Birthday day off

Life insurance

Assistance program

Parental leave after 2 years

Uniform allowance

Employee discounts

Refer a Friend scheme

Job summary

ME+EM is seeking a Style Advisor for our new store opening in Knox Park, Dallas, Texas. You will work across 7 days a week with 8-hour shifts and deliver authentic, memorable service in a fast-paced luxury environment. You’ll build relationships, style customers, and contribute to a premium in-store experience.

The role requires a genuine passion for fashion, excellent communication, and the ability to thrive in a busy team setting. Competitive salary and benefits accompany this opportunity.

Qualifications

• Experience working in a fast paced, high volume environment.
• Genuine passion for fashion and providing outstanding customer service.

Responsibilities

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Be confident in building organic and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Confident with styling, outfit building and recommendations.
• Escalate customer complaints to the management team.
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.

Skills

Customer service

Fashion

Retail

Communications

Job description

ME+EM is seeking a Style Advisor for our new store opening in Knox Park, Dallas, Texas. You will work across 7 days a week with 8-hour shifts and deliver authentic, memorable service in a fast-paced luxury environment. You’ll build relationships, style customers, and contribute to a premium in-store experience.

The role requires a genuine passion for fashion, excellent communication, and the ability to thrive in a busy team setting. Competitive salary and benefits accompany this opportunity.