Store Director

Tiffany & Co.; New Orleans (LA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Tiffany & Co. seeks a Store Director to lead sales and operations, delivering extraordinary client experiences in a luxury retail setting. The role requires a strong, decisive leader who drives revenue, talent development and brand partnership across the team.

The candidate will manage client relationships on the floor, coach staff on the Tiffany Experience, and ensure service excellence while meeting monthly, quarterly and annual targets. Availability for non-traditional hours is expected.

Qualifications

• 7–10 years of sales management in retail or luxury retail or related client experience.
• Proven track record in achieving sales goals.
• Flexibility to work non-traditional hours including nights, weekends and holidays.
• Ability to develop opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, client tracking systems and POS.

Responsabilités

• Lead store sales and/or operations to meet or exceed sales and profitability targets.
• Develop and coach the team to deliver exceptional client experiences.
• Drive client development activity and cultivate new and existing clients.
• Collaborate with Market Sales Director and Market VP to align store strategies.

Connaissances

Sales management

Retail luxury

Client relationships

Team leadership

Microsoft Office

Formation

College degree

GIA coursework

Outils

POS system

Microsoft Office

Description du poste

Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 189 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities

The Store Director will effectively lead, develop and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets. S/he is a strong, decisive and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Market Sales Director along with Market Vice President.

Sales: Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend. Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual store sales plan. Direct managers to drive client development activity among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Manage and motivate the team to drive business through key product pillars.

Service: Elevate the in store experience by consistently delivering memorable moments. Lead, model, coach and elevate the Tiffany Experience. Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on performance and client feedback to improve client service.

Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Develop and execute a Talent Action Plan for the store. Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Qualifications

Required Qualifications:

• Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales goals.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.