Luxury Store Manager (Full Time) Santa Fe, NM

Johnny Was; Santa Fe (NM); On-site; USD 72,000 - 76,000; Full time

Job summary

An established industry player is seeking a Luxury Store Manager to lead their Santa Fe location. This role is pivotal in driving sales, fostering a positive team culture, and ensuring exceptional customer experiences. The ideal candidate will possess strong leadership skills and a passion for retail, with a focus on achieving sales goals and enhancing brand loyalty. As part of a forward-thinking company, you will have the opportunity to implement innovative strategies and contribute to the growth of a dynamic team. Join a vibrant environment where your contributions will be valued and recognized.

Benefits

Base Salary Plus Sales Commission

Sales Bonuses

Monthly Sales Incentives

Clothing Allowance

Uniform Program

401K + Employer Match

Generous Employee Discount

Medical Packages

PTO and Sick Pay

Qualifications

• Experience in retail management and achieving sales goals.
• Strong leadership skills to develop and motivate a team.

Responsibilities

• Manage store operations and ensure excellent customer service.
• Lead the sales team to achieve sales targets and improve performance.

Skills

Sales Management

Customer Service

Team Leadership

Inventory Control

Business Acumen

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Luxury Store Manager (Full Time) Santa Fe, NM

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Luxury Store Manager (Full Time) Santa Fe, NM

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Johnny Was, LLC

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming - the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

Position Overview

The Store Manager will support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store.

Business Attributes

Ability to meet and exceed store sales plan

Demonstrates strong business acumen, strategically forecasts, plans and budgets to the needs of the business (i.e., payroll, staffing events, etc.)

Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and develop creative approaches to drive toppling results

Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i,e, charity events, local associations, mall initiatives)

Understands and uses all retail systems and reporting tools

Responsible for store inventory control and loss prevention

Completes operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources.

Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team.

Maintain interior and exterior upkeep of the building with partnership from the corporate office

Leadership And Development Attributes

Contributing to long term growth by minimizing turn over, recruiting high level candidates as needed and maintaining and developing a store team of managers and associates able to meet service and sales goals

Fosters an environment of teamwork and collaboration as well as enthusiasm and positivity.

Demonstrates confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results of self and others on the team

Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff

Resolves performance problems using appropriate communication, coaching and counseling techniques

Coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals and utilizing Company tools such as weekly coaching logs.

Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

Ensure the team receives all new product knowledge training to strengthen selling skills

Model and enforce dress code compliance

Achieve personal selling goals consistently

Ensure that customer and employee experience are prioritized over workload or tasking

Customer Service Experience

Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.

Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way

Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed

Meeting customer issues with patience while being solution oriented for the highest good of the client

Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.

Salary Range - $72 to $76k Plus Commission

Benefits Include

Base Salary Plus Sales Commission

Sales Bonuses

Monthly Sales Incentives

Clothing Allowance

Uniform Program

401K + Employer Match

Generous Employee Discount

Medical Packages

PTO and Sick Pay

What happens next?

If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.

U.S. EEOC: Know Your Rights

Johnny Was participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

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Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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