Luxury Sales Associates (ONER)

Dweet; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

ONER Active NYC flagship is seeking Sales Associates passionate about people, style, fitness and delivering memorable customer experiences. You will help customers discover products that make them feel confident, while upholding premium store standards and brand energy.

You will work closely with store leadership, support activations and launches, maintain visual presentation, and contribute to sales targets.

Qualifications

• Previous experience in retail or customer service.
• Experience in premium fashion, activewear, fitness or wellness is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Deliver a warm, personalised customer experience from entry.
• Build genuine relationships and understand customer needs.
• Maintain premium store standards and visual presentation.
• Support store activations, launches and events.
• Contribute to sales targets and KPI performance.
• Assist with stock, transactions and daily store operations.
• Uphold brand values and act as a passionate brand ambassador.
• Collaborate with a high-performing team in a fast-paced environment.

Skills

Customer experience

Retail

Communication

Brand ambassador

Teamwork

Job description

With the launch of its first retail destination in New York, ONER Active is bringing its community into a new space created to inspire connection, confidence, and movement. As the brand continues its global growth, this opening represents an exciting milestone and a unique opportunity to help shape the in-store experience from day one.

We are looking for individuals who are passionate about people, style, fitness and creating meaningful customer interactions. The right candidates will bring a strong sense of professionalism, a collaborative mindset, and genuine enthusiasm for representing a brand built around purpose, performance and community.

We are looking for passionate, community-driven Sales Associates to join the team at our NYC flagship location. This is an opportunity to become part of one of the fastest-growing women’s activewear brands and help bring ONER Active’s first physical retail experience in the United States to life.

About the Role

As a Sales Associate, you will be at the heart of the ONER Active customer experience. You will create welcoming, personalised and memorable interactions while helping customers discover products that make them feel confident and supported.

Working closely with the store leadership team, you will contribute to sales performance, maintain exceptional store and visual standards, support day-to-day operations, and represent the energy and values of the ONER Active community on the shop floor.

Key Responsibilities

Client Experience & Community

• Deliver an elevated, warm and personalised customer experience from the moment customers enter the store.
• Build genuine relationships with customers and understand their individual needs, preferences and goals.
• Create an inclusive and welcoming environment that reflects the ONER Active community.
• Act as a passionate brand ambassador, communicating ONER Active's values, story and culture.
• Support in-store activations, launches, community events and other key brand moments.
• Help develop lasting customer relationships and encourage long-term brand loyalty.
• Actively engage with customers to understand their needs and provide thoughtful product recommendations.
• Contribute to individual and store sales targets and KPI performance.
• Confidently introduce customers to different products, collections, colours and fits.
• Identify opportunities to cross-sell and complete the customer's look while maintaining an authentic, service-led approach.
• Support the team in delivering strong commercial results during launches, peak trading periods and key store moments.
• Maintain awareness of daily targets and contribute positively to the store's overall performance.

Product & Brand Knowledge

• Develop an excellent understanding of ONER Active products, collections, fabrics, fits and performance features.
• Stay informed on new launches, key products and brand initiatives.
• Confidently guide customers through sizing, styling and product selection.
• Share product feedback and customer insights with the wider store team.
• Bring enthusiasm for activewear, fitness, style and the ONER Active brand to every customer interaction.

Store Operations & Standards

• Maintain exceptional standards across the shop floor, fitting rooms and customer-facing areas.
• Support stock replenishment and ensure products are organised, presented and available for customers.
• Assist with deliveries, inventory organisation and stockroom operations when required.
• Follow all operational procedures relating to transactions, cash handling, returns and exchanges.
• Support loss prevention procedures and help maintain a safe and secure store environment.
• Assist with opening and closing duties where required.
• Work collaboratively with the wider team to ensure smooth and efficient daily store operations.
• Help maintain ONER Active's premium and elevated visual identity throughout the store.
• Ensure product displays remain organised, inspiring and aligned with visual merchandising guidelines.
• Support floor moves, new collection launches and seasonal merchandising updates.
• Maintain strong product presentation throughout the trading day.
• Help ensure the customer journey through the store feels seamless, engaging and inspiring.

What We're Looking For

Experience & Skills

• Previous experience in retail, customer service, hospitality or a customer-facing environment preferred.
• Experience within premium fashion, activewear, lifestyle, fitness or wellness is advantageous.
• A natural ability to connect with people and create positive customer experiences.
• Confident, engaging and professional communication skills.
• A genuine passion for the ONER Active brand, fitness, style and community.
• Commercially aware with enthusiasm for achieving individual and team goals.
• Proactive, positive and comfortable taking initiative.
• Strong attention to detail and pride in maintaining high store standards.
• Collaborative and comfortable working as part of a high-performing team.
• Able to thrive in a fast-paced, energetic and evolving retail environment.
• Flexible availability, including weekends, evenings and peak retail periods.