Luxury Retail Support & Guest Experience Associate

Tory Burch; Cincinnati (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Job summary

Tory Burch is seeking a hospitality-focused associate for its fast-paced store environment. You will greet customers, assist with purchases, process transactions and help maintain stock flow. You’ll work closely with a collaborative team to deliver memorable service and uphold brand standards.

The role requires 1–2 years in a busy retail setting, flexible availability including evenings and weekends, and physical ability to lift 40 lbs. A dynamic, guest-centered approach is essential.

Qualifications

• One-to-two years of experience in a high volume, customer-driven retail environment.
• Must have open availability for a flexible work schedule including overnights, evenings, holidays and weekend shifts.
• Ability to lift at least 40 lbs and perform physical tasks as part of store operations.

Responsibilities

• Act as greeter, runner, cashier and front-desk support; answer phones and execute store policies.
• Pack/unpack shipments and organize stock room to ensure smooth product flow.
• Collaborate with a team to deliver excellent retail experiences and meet sales goals.

Skills

Customer service

Job description

Tory Burch is seeking a hospitality-focused associate for its fast-paced store environment. You will greet customers, assist with purchases, process transactions and help maintain stock flow. You’ll work closely with a collaborative team to deliver memorable service and uphold brand standards.

The role requires 1–2 years in a busy retail setting, flexible availability including evenings and weekends, and physical ability to lift 40 lbs. A dynamic, guest-centered approach is essential.