Luxury Restaurant Host/Hostess: Elevate Guest Experiences

Sonoma, LLC; California (MO); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on hotel stays, din

Opportunities for professional growth

Collaborative team environment

Job summary

MacArthur Place Hotel & Spa in Sonoma, CA seeks a friendly Restaurant Host/Hostess to welcome guests, manage reservations, and coordinate seating. You will work with front-of-house staff to create a smooth dining flow, greet guests warmly, and provide menus and information about hotel amenities.

This role emphasizes guest service, teamwork, and reliability in a fast-paced luxury setting. Qualifications include hospitality experience, strong communication, and the ability to adapt to busy shifts,

Qualifications

• Previous hospitality, restaurant, or customer service experience preferred.
• Strong communication, organization, and multitasking skills.
• Familiarity with reservation or POS systems is a plus.
• Food Handler's and Alcohol Service certifications required (or ability to obtain upon hire).

Responsibilities

• Welcome guests warmly and professionally, creating a memorable first impression and escorting them to their tables.
• Manage reservations, waitlists, and table assignments to maintain a smooth and efficient dining room flow.
• Answer guest inquiries and provide menus, specials, and information about restaurant offerings and hotel amenities.
• Communicate guest preferences, celebrations, VIP arrivals, and dietary needs to service and culinary teams.
• Monitor guest satisfaction throughout service, promptly addressing minor concerns and elevating guest service issues to management when necessary.
• Coordinate with servers and kitchen staff to support timely seating, service, and table turnover.
• Maintain accurate reservation records, seating charts, and floor plans.
• Maintain a clean, organized, and welcoming host stand, entrance, and waiting area; ensure menus and materials are presentable and restocked throughout service.
• Assist with organizing large parties or special events and support servers during busy service periods.
• Participate in pre-service briefings and collaborate with the Food & Beverage team to maintain consistent service standards.
• Demonstrate professionalism at all times and comply with company policies, procedures, and service standards, including safety protocols, time and attendance, meal and rest breaks, uniform and grooming guidelines, sanitation practices, professionalism, and code of conduct requirements.
• Adaptability, collaboration, and attention to detail are essential in this high-volume, guest-focused environment.
• Perform additional responsibilities and other duties as assigned to support overall hotel and restaurant operations.

Skills

Hospitality experience

Communication

Organization

Multitasking

Reservation systems

POS systems

Food Handler's certification

Alcohol service certification

Evenings/weekends/holidays

Job description

MacArthur Place Hotel & Spa in Sonoma, CA seeks a friendly Restaurant Host/Hostess to welcome guests, manage reservations, and coordinate seating. You will work with front-of-house staff to create a smooth dining flow, greet guests warmly, and provide menus and information about hotel amenities.

This role emphasizes guest service, teamwork, and reliability in a fast-paced luxury setting. Qualifications include hospitality experience, strong communication, and the ability to adapt to busy shifts,