Luxury Resort Guest Experience Manager

Hyatt Hotels Corporation; California (MO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Complimentary Hyatt hotel stays

Ventana Big Sur meals stipend

Job summary

Alila Ventana Big Sur, part of the Hyatt Hotels family, seeks a Guest Experience Manager to lead guest service operations and ensure highly personalized journeys from arrival to departure.

The role reports to the Director of Guest Services and oversees Concierge, Guest Service Operators, bell/valet, and Campground teams. Strong leadership, communication, and hospitality expertise are essential.

Qualifications

• Bachelor's degree in Hospitality Management, Business, or related field.
• 3–5 years of progressive guest service or front office leadership in a luxury hotel or resort.
• Experience overseeing concierge or guest relations teams preferred.

Responsibilities

• Lead daily guest service operations to deliver a warm, personalized experience aligned with Alila brand standards.
• Coach and develop Concierge, Guest Service Operators, bell/valet, and Campground teams.
• Ensure seamless communication across departments to support guest itineraries and special requests.

Skills

Interpersonal skills

Leadership

Communication

Problem solving

Education

Bachelor's degree in Hospitality

Tools

Property Management Systems

Job description

Alila Ventana Big Sur, part of the Hyatt Hotels family, seeks a Guest Experience Manager to lead guest service operations and ensure highly personalized journeys from arrival to departure.

The role reports to the Director of Guest Services and oversees Concierge, Guest Service Operators, bell/valet, and Campground teams. Strong leadership, communication, and hospitality expertise are essential.