Luxury Resort Bell Services Concierge

Isla Bella Beach Resort; Marathon (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A luxury resort in the Florida Keys is searching for a dedicated guest relations staff member to assist guests with check-in, manage luggage, and uphold cleanliness standards. The ideal candidate will possess excellent communication skills, a customer service mindset, and physical capabilities to lift heavy packages. This role offers the opportunity to contribute to a sophisticated guest experience at a stunning oceanfront destination.

Qualifications

• Ability to understand and follow instructions in English.
• Strong verbal communication skills in English.
• Capability to manage high-pressure customer interactions.
• Ability to read and write sufficient English for tasks.
• Physical ability to handle luggage and packages up to 75 lbs.

Responsibilities

• Greet all guests upon arrival.
• Assist with check-in & check-out processes.
• Inspect van for cleanliness and safety.
• Conduct employee training sessions.
• Ensure VIPs are greeted and escorted to rooms.

Skills

Effective communication

Customer service

Ability to lift 75 lbs

Patience and diplomacy

Manual dexterity

Job description

A luxury resort in the Florida Keys is searching for a dedicated guest relations staff member to assist guests with check-in, manage luggage, and uphold cleanliness standards. The ideal candidate will possess excellent communication skills, a customer service mindset, and physical capabilities to lift heavy packages. This role offers the opportunity to contribute to a sophisticated guest experience at a stunning oceanfront destination.