Luxury Online Sales & Support Specialist

Baths of America

Houston (TX)

On-site

USD 48,000 - 64,000

Full time

2 days ago
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Life insurance
PTO
Holidays
401(k)
Employee discounts
Training & development
Career growth

Job summary

Baths of America is seeking an Online Sales & Customer Support Specialist to convert online buyers into long-term, high-value customers. You will engage luxury homeowners, builders, designers, contractors, and DIY customers, guiding them to the right products and building lasting relationships.

The role focuses on proactive follow-up, product recommendations, and delivering five-star service. In-office schedule Monday–Friday 8:00am–5:00pm in Houston, TX.

Qualifications

  • High school diploma or GED required; Associate's or Bachelor's degree is a plus.

Responsibilities

  • Respond to live chat, phone, email, and website leads promptly.

Skills

Customer service
Communication
Organization
Attention to detail
Tech literacy
Office software
Outbound calls & texts
CRM familiarity

Education

High school diploma or GED
Associate's or Bachelor's degree a plus

Tools

Shopify
CRM: HubSpot/Salesforce
Gorgias
Zendesk/Freshdesk/Help Scout
ERP systems

Job description

Baths of America is seeking an Online Sales & Customer Support Specialist to convert online buyers into long-term, high-value customers. You will engage luxury homeowners, builders, designers, contractors, and DIY customers, guiding them to the right products and building lasting relationships.

The role focuses on proactive follow-up, product recommendations, and delivering five-star service. In-office schedule Monday–Friday 8:00am–5:00pm in Houston, TX.

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