Luxury Online Customer Experience Associate

Lucchese Bootmaker; El Paso (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Lucchese Bootmaker is seeking an eager E-commerce Customer Service Associate in El Paso, TX to deliver exceptional online service across chat, email, and phone. You will collaborate with marketing, technology, and warehouse teams to ensure a premium luxury shopping experience.

The role emphasizes empathetic, personalized service, brand storytelling, and swift issue resolution to delight customers and uphold Lucchese’s luxury brand standards.

Qualifications

• Experience using Zendesk or similar support platforms.
• Excellent written and verbal communication skills.
• Customer-focused mindset with a track record of high satisfaction.

Responsibilities

• Answer inbound customer inquiries via chat, email, and phone.
• Provide product knowledge and brand guidance to customers.
• Ensure timely follow-up and resolve issues to improve customer satisfaction.

Skills

Zendesk

Written communication

Customer service

Multichannel support

Teamwork

Job description

Lucchese Bootmaker is seeking an eager E-commerce Customer Service Associate in El Paso, TX to deliver exceptional online service across chat, email, and phone. You will collaborate with marketing, technology, and warehouse teams to ensure a premium luxury shopping experience.

The role emphasizes empathetic, personalized service, brand storytelling, and swift issue resolution to delight customers and uphold Lucchese’s luxury brand standards.