Luxury Lingerie Sales & Client Experience Specialist

Honey Birdette; Santa Clara (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k matching

Product discount

Training opportunities

Employee assistance program

Job summary

Honey Birdette is seeking a dedicated Sales Associate to join our team in the United States. You will deliver exceptional customer service, drive sales of lingerie, toys, and bondage products, and build lasting client relationships while upholding brand standards.

You will participate in training, grow clienteling and social outreach, and maintain a visually appealing store with knowledgeable product guidance. This role requires flexibility for closing shifts, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in a retail, client-facing, or customer service role.
• Familiarity with sales principles.
• Positive attitude with an entrepreneurial mindset
• Ability to deliver a high standard of customer service and build exceptional customer relationships.
• Energetic and proactive approach, capable of working independently and collaboratively on a team.
• Strong attention to detail and organizational skills while managing multiple tasks in a fast-paced work environment.
• Ability to maintain confidentiality and exercise discretion.
• Basic computer skills, experience using POS software, inventory management tools.
• Sales driven mentality - ability to achieve high expectations of sales goals.
• Available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts.
• Must have unrestricted access to work in the U.S.
• Must be at least eighteen (18) years of age.

Responsibilities

• Deliver exceptional customer service to ensure client satisfaction.
• Strive to meet and exceed sales targets and KPIs making meaningful contributions to the team’s overall performance.
• Achieve lingerie, toy, and bondage sales goals.
• Grow clienteling and IG followers outreach.
• Read Honey Communications to develop and maintain in-depth product knowledge to competently and confidently address client inquiries and provide recommendations.
• Cultivate strong relationships with clients, team members, and management to create a positive work environment.
• Attend training sessions and complete "The Hive" tasks to ensure alignment with the Honey Birdette vision.
• Assist in maintaining a visually appealing and well-organized, operationally sound store environment, including restocking merchandise and keeping displays clean and tidy.
• Maintain and exhibit strong product knowledge to upsell, style, and deliver premium client experiences.
• Resolve any client complaints with a sense of diplomacy and urgency to create maximum client satisfaction, escalating to a Boutique Manager, if necessary.
• Uphold and adhere to all company policies and operational procedures.

Skills

Retail experience

Customer service

Communication skills

POS software

Confidentiality

Multitasking

Teamwork

Attention to detail

Computer skills

Education

High school diploma

Tools

POS software

Inventory management tools

Job description

Honey Birdette is seeking a dedicated Sales Associate to join our team in the United States. You will deliver exceptional customer service, drive sales of lingerie, toys, and bondage products, and build lasting client relationships while upholding brand standards.

You will participate in training, grow clienteling and social outreach, and maintain a visually appealing store with knowledgeable product guidance. This role requires flexibility for closing shifts, weekends, and holidays.