Luxury Leisure Travel Advisor

American Express Global Business Travel; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in travel seeks a Luxury Travel Advisor to provide exceptional service for high-end corporate clients. This role emphasizes collaboration within a skilled team, ensuring meticulous management of travel requests and bookings. With a focus on luxury experiences, the ideal candidate will thrive in a fast-paced environment, delivering personalized service and maintaining strong client relationships. Join a company that values inclusivity and offers extensive benefits, including flexible perks and professional development opportunities. If you are passionate about travel and excellence in service, this is the perfect opportunity to elevate your career.

Benefits

Flexible benefits

Travel perks

Access to 20,000 courses

Inclusion Groups

Wellbeing resources

Qualifications

• Experience in luxury corporate travel with a focus on client service.
• Proficiency in managing travel bookings and compliance.

Responsibilities

• Support Independent Advisors with luxury corporate travel services.
• Manage end-to-end booking processes and client relations.

Skills

Client Service Excellence

Detail-oriented

Professional Communication

Learning Agility

Sabre Proficiency

Tools

Sabre

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Take your career to new heights with Amex GBT and the OvationNetwork!

The primary role of the Luxury Travel Advisor at the OvationNetwork is to wholly support one of the Independent Advisors delivering exceptional luxury C-suite corporate travel services for the Independent Advisors’ clients. By working together as a part of a high performing team, our Luxury Travel Advisor will provide high-touch, white glove service for the assigned clients in a fast-paced environment.

The role will form part of a highly skilled team and will report to the Independent Advisor.

What We're Looking For:

• Act as a trusted advisor and consultant to the dedicated Independent Advisor with a large client base of luxury corporate clients.
• Responsible for all aspects of the travel planning and designing of domestic and international luxury corporate travel requests including air, hotel, etc.
• Handle all aspects of the booking process including documentation, quality control, deposits, final payments, reviewing itineraries, visas, etc.
• Comply with all legal standard requirements, which include mandatory training, compliance, and sanctions.
• Manage the end-to-end booking process through ticketing and order fulfillment, either over the telephone, via messaging, or via email or back-office systems and servicing platforms.
• Manage multiple projects and prioritize tasks based on the needs of the Independent Advisor.
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.

What You'll Bring:

• Sabre proficiency preferred.
• Background in Luxury Business Travel with a passion for excellence in client service in a high touch, fast-paced environment.
• Excellent Professional Communication – both written and verbal.
• Detail-oriented - ability to act with integrity and deal sensitively with personal and confidential traveler information.
• Learning agility and ability to act on constructive feedback.
• Detailed understanding of fares and ticketing rules, for all facets of travel including air, rail, hotel, and car bookings; calculating and processing exchanges.

Location: New York, New York, United States

The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;