Luxury Jewelry Concierge

Signet Jewelers Limited; Charlotte (NC); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Medical, Vision, Dental coverage

401(k) employer match

Job summary

Blue Nile is seeking a Full-Time Luxury Sales Consultant for our Charlotte showroom to deliver white-glove service and educate customers about luxury jewelry. You will build a lasting relationship with clients and strive to meet sales and service goals in a premium environment.

The ideal candidate has retail or customer service experience, strong communication and problem-solving skills, and the ability to work in a fast-paced setting.

Qualifications

• Previous retail sales or customer service experience required.
• High School Diploma or GED.
• Jewelry experience a plus but not required.
• Mandarin Speaking Preferred.
• Excellent interpersonal, creative problem solving, organizational and time management skills.
• Excellent listening, written and verbal communication skills.
• Strong attention to detail and high integrity.
• Ability to work within deadlines in a fast-paced environment.
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems.
• Ability to stand for extended periods of time.
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.
• Authorized to work in the U.S.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer

Skills

Interpersonal skills

Problem solving

Time management

Communication skills

Attention to detail

Education

High School Diploma or GED

Job description

Blue Nile is seeking a Full-Time Luxury Sales Consultant for our Charlotte showroom to deliver white-glove service and educate customers about luxury jewelry. You will build a lasting relationship with clients and strive to meet sales and service goals in a premium environment.

The ideal candidate has retail or customer service experience, strong communication and problem-solving skills, and the ability to work in a fast-paced setting.