Luxury In-Room Dining Lead

CoralTree Hospitality Group; Ivins (UT); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Leadership opportunity

Operational experience

Comprehensive benefits

Job summary

Black Desert Resort in Ivins, Utah is seeking an In-Room Dining Supervisor to lead daily IRD operations, ensure timely and accurate delivery of orders, and uphold ultra-premium service standards. The role requires a hands-on leader who can balance oversight with direct service support while maintaining efficiency and guest satisfaction.

This full-time position pays $18/hour plus a portion of service charges.

Qualifications

• Minimum 2–3 years of food and beverage experience, preferably in room service or upscale dining.
• Previous supervisory or leadership experience preferred.
• Proficiency with POS systems and guest billing processes.

Responsibilities

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of all orders.
• Supervise, coach, and support IRD servers and support staff.
• Ensure all orders are properly prepared, presented, and delivered according to resort standards.
• Monitor service flow, timing, and order accuracy to maintain efficiency.
• Assist with order taking, POS entry, and guest communication as needed.
• Ensure proper setup of trays, carts, and in-room service standards.
• Oversee billing accuracy, posting to guest folios, and cash handling procedures.
• Handle guest inquiries, special requests, and service recovery professionally.
• Conduct pre-shift briefings and communicate daily priorities and updates.
• Maintain cleanliness and organization of IRD service areas and equipment.
• Support inventory management, ordering, and supply levels.
• Ensure compliance with food safety, sanitation, and service standards.
• Partner with culinary and front office teams to ensure seamless service delivery.
• Support scheduling, labor management, and productivity goals.
• Step into operational roles during peak periods to support the team.
• Uphold Black Desert Resort's ultra-premium hospitality standards.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Multitasking

Communication

POS systems

Tools

POS systems

Job description

Black Desert Resort in Ivins, Utah is seeking an In-Room Dining Supervisor to lead daily IRD operations, ensure timely and accurate delivery of orders, and uphold ultra-premium service standards. The role requires a hands-on leader who can balance oversight with direct service support while maintaining efficiency and guest satisfaction.

This full-time position pays $18/hour plus a portion of service charges.