Luxury Houseperson: Behind-the-Scenes Guest Care

Sage Hospitality Group; Berkeley (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Hotel discounts

Employee referral bonus

Job summary

The Ben West Palm Beach is seeking a diligent Houseperson to support daily housekeeping operations and maintain a luxurious environment for guests. You will assist Room Attendants, stock linen closets, and deliver items with speed and care to keep corridors and service areas pristine.

Ideal candidates demonstrate a strong work ethic, physical stamina, and teamwork, while upholding Marriott and The Ben's standards of cleanliness and professionalism to contribute to exceptional guest experiences.

Qualifications

• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.

Responsibilities

• Conduct routine inspections of assigned floors and public areas at the beginning and end of each shift to ensure cleanliness, organization, and presentation standards are maintained.
• Clean and maintain hotel public spaces, including hallways, elevators, stairwells, service areas, and other designated locations, following established cleanliness, safety, and security standards.
• Remove trash, soiled linens, terry, newspapers, and room service trays from guest floors and service areas, transporting materials to designated disposal or laundry locations.
• Stock linen closets, supply rooms, and housekeeping carts to maintain established par levels and support efficient departmental operations.
• Assist Room Attendants with operational needs, including delivering bed boards, rollaway beds, cribs, and other housekeeping equipment.
• Identify and report maintenance concerns, safety hazards, lost and found items, damaged property, or missing hotel assets to the appropriate supervisor.
• Respond promptly and courteously to guest requests, providing exceptional service while escalating concerns or complaints as appropriate to ensure guest satisfaction.
• Maintain clean, organized, and safe housekeeping storage areas, service corridors, and workspaces.
• Follow all hotel policies, departmental procedures, and safety regulations while performing assigned duties.
• Support the Housekeeping team with additional operational tasks and special projects as assigned to ensure a clean, welcoming, and exceptional guest environment.

Skills

Self-starting

Appearance standards

Guest communication

Situational assessment

Job description

The Ben West Palm Beach is seeking a diligent Houseperson to support daily housekeeping operations and maintain a luxurious environment for guests. You will assist Room Attendants, stock linen closets, and deliver items with speed and care to keep corridors and service areas pristine.

Ideal candidates demonstrate a strong work ethic, physical stamina, and teamwork, while upholding Marriott and The Ben's standards of cleanliness and professionalism to contribute to exceptional guest experiences.