Luxury Hotel Guest Services Coordinator

CW Talent; Williamsburg (VA); Sur place; USD 25 000 - 28 000; Plein temps

Résumé du poste

Colonial Williamsburg Foundation is seeking a Guest Service Coordinator to support front office operations at the Williamsburg Lodge. You will collaborate with the Front Desk, Bell Staff, and Housekeeping to ensure a seamless guest journey and timely response to requests.

The role emphasizes answering calls, routing inquiries, and maintaining records while upholding Forbes, Marriott Autograph Collections and Crescent Hotels standards. Flexibility to work varied shifts is required.

Qualifications

• Experience in customer service roles preferred.
• Strong communication skills and courteous demeanor.
• Comfort with technology and learning new systems.

Responsabilités

• Assist front desk and guest service agents as needed.
• Answer phones first and route to appropriate departments.
• Maintain records of guest information and requests.
• Coordinate with departments to fulfill guest needs promptly.
• Ensure adherence to Marriott Autograph Collections standards.

Connaissances

Excellent communication

Phone operator

Customer service

Multitasking

Technical aptitude

Outils

Opera

Description du poste

Colonial Williamsburg Foundation is seeking a Guest Service Coordinator to support front office operations at the Williamsburg Lodge. You will collaborate with the Front Desk, Bell Staff, and Housekeeping to ensure a seamless guest journey and timely response to requests.

The role emphasizes answering calls, routing inquiries, and maintaining records while upholding Forbes, Marriott Autograph Collections and Crescent Hotels standards. Flexibility to work varied shifts is required.