Luxury Hotel Guest Service Agent

Hotel Talent New York City; New York (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Hotel Talent New York City is seeking a Front Desk Agent to warmly greet guests, handle check-ins and check-outs, and manage transactions with precision. You will contribute to a memorable stay by delivering superb guest service in a fast-paced luxury environment in New York City.

The role requires strong English communication skills, comfort with front desk software, and physical ability to lift up to 20 pounds.

Qualifications

• Fluent English communication: reading, writing, speaking.
• Comfortable with computer software and POS systems.
• Accurate cash handling and processing credit card transactions.

Responsibilities

• Greet guests upon arrival and assist with check-ins and check-outs.
• Handle cash and card transactions with accuracy and efficiency.
• Provide warm, attentive guest service to ensure a memorable experience.
• Assist guests with requests and maintain professional appearance of the front desk.

Skills

English fluency

Cash handling

Card transactions

Guest service

POS software

Tools

POS software

Job description

A Little Sparkle in the Big Apple

Ever dreamt of becoming the vibrant heartbeat of a luxury hotel in the most iconic city in the world? At Hotel Talent New York City, we believe our Front Desk Agents embody the spirit of our brand. We understand that your charm and warmth can transform a guest’s experience. Whether welcoming a family on their dream vacation or assisting a weary traveler, your knack for making others feel special will turn moments into memories. And guess what? You'll do it all in the heart of the dazzling New York, NY!

Why You'll Love Working with Us

Here, every day is different. You'll greet guests, both in person and over the phone, with your infectious enthusiasm, making their day a little brighter. You'll also be honing your problem-solving skills, handling check-ins, check-outs, and transactions with grace and confidence. Oh, and did we mention the view? Our stunning location offers a panorama of the city that never sleeps, where the skyline is the limit.

Where You're Going

At Hotel Talent, we're not just about today but about your future. Your journey with us could take you from Front Office Supervisor to Assistant Front Office Manager and even Front Office Manager. We're all about nurturing talent and giving you the stepping stones to soar.

Your Skills in the Spotlight

To be a star in this role, you must have excellent English communication skills and be fluent in reading, writing, and speaking. Being comfortable with computer software and possessing a knack for accuracy in cash and credit card transactions is a plus. This role requires continuous movement and occasionally lifting or moving up to 20 pounds. But hey, who needs a gym membership when you can keep fit on the job?

What's in it for You

The successful candidate can anticipate an hourly rate of $26.50 based on several factors, including but not limited to years of experience within the job and required industry, education, and more. Plus, the added perk of working in NYC - arguably the most exciting and dynamic city on the planet!

At Hotel Talent New York City, we're not just offering a job, we're offering an opportunity to be a part of our family, grow, and sparkle in the city that never sleeps. Are you ready to light up our world?

Source: Hospitality Online