Luxury Hotel Doorman

LAZ Parking; Nashville (TN); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Growth opportunities

Paid training

401k

Medical, dental, vision benefits

Job summary

LAZ Parking in Nashville, TN, is looking for a dedicated individual to assist guests with their vehicles, manage traffic flow, and ensure an immaculate working environment. Candidates must possess strong customer service skills and a high school diploma or GED.

The role requires physical stamina and the ability to work outdoors. Benefits include paid training, medical, dental, and vision coverage, as well as opportunities for growth within the company.

Qualifications

• Willingness to work outdoors in various weather conditions.
• Ability to lift, push, and pull at least 75 pounds.
• Must be able to stand and walk for extended periods.

Responsibilities

• Assist guests in and out of vehicles and manage luggage.
• Monitor traffic flow and provide directions to guests.
• Ensure guest satisfaction by handling complaints effectively.

Skills

Strong customer service experience

Ability to communicate professionally

Ability to speak, read, and comprehend English

Excellent team building skills

Education

High school diploma or GED

Job description

Position Summary

Compensation: $18.00 per hour plus tips. Sign‑on bonus: $100 after completing 60 days. Referral bonus: $100 after referral completes 60 days.

Responsibilities

• Maintain knowledge of scheduled daily activities.
• Daily arrivals and departures.
• Features and services provided by the hotel.
• Hours of operation for each outlet.
• Assist guests and visitors into and out of their vehicles.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Communicate parking procedures to guests/visitors.
• Assist guests with loading/unloading luggage into and out of their vehicles.
• Provide legible claim tickets to guests/visitors.
• Open hotel door for guests/visitors.
• Transport guests’ luggage from the hotel entrance area to the designated Bell area.
• Provide guest with directions to the reception desk area.
• Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• Maintain accurate knowledge of local attractions and recommendations for guest inquiries.
• Secure taxis/transportation for guests/visitors.
• Monitor and direct traffic activity of taxis, limousines, and hotel/restaurant guests’ vehicles, ensuring a smooth and efficient flow.
• Ensure that all driveways are kept clear and that vehicles are not parked or left standing in illegal spaces.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Successfully complete the training/certification process.
• Ensure all specific hotel standards are met and exceeded.
• Maintain an immaculate work environment, including glass doors, all brass appointments, cigarette butts, ash urns, etc.

Education

• High school diploma or GED required.

Experience

• Strong customer service experience.
• Hotel industry experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 75 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Benefits

• Growth opportunities.
• Paid training.
• Free company uniform.
• Pay cards.
• Partner with Payactiv.
• 401k.
• Medical, dental, vision benefits.
• Paid time off.
• Short-term & long-term disability.
• Additional full-time benefits: Health coaching & resources, Employee Assistance Program, Smoking cessation program.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.