Luxury Hotel Door Attendant - Savannah, GA

Parking Management Company; Savannah (GA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Door Attendant to provide exceptional guest service in a vibrant hospitality environment. This role involves assisting guests with luggage, offering directions, and ensuring smooth arrivals and departures, all while maintaining a professional atmosphere. Ideal candidates will have a high school diploma and a passion for customer service. Join a team that values your contributions and offers opportunities for growth in a dynamic setting. If you thrive in a fast-paced environment and enjoy making guests feel welcome, this position is perfect for you!

Qualifications

• High school diploma or GED required; experience in customer service is beneficial.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Assist guests with luggage and provide transportation support.
• Maintain a clean and welcoming lobby environment for guests.
• Handle guest requests promptly to enhance satisfaction.

Skills

Customer Service

Communication

Luggage Handling

Active Listening

Education

High School Diploma or GED

Tools

Cell Phone

Job description

Job Details

Job Location: Savannah GA - Savannah, GA

Position Type: Full Time / Part Time

Education Level: None

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: All Shifts

Job Category: Customer Service

Description

Job Title: Door Attendant
Department: Valet Parking Operations
Reports directly to: Account Manager
Schedule: Full-time / Part-time
Status: Non-Exempt
Compensation: $7.50 - $12.50 Plus Tips
(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary:
The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and ensuring smooth arrivals and departures. This role supports the front desk and valet teams, helps with guest requests, and maintains a welcoming, professional atmosphere to enhance the overall hospitality experience.

Primary Objective:
To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Doorman is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

Essential Duties and Responsibilities:

1. Guest Assistance and Luggage Handling: The Door Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience. They greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.
2. Guest Requests and Concierge Support: The Door Attendant supports guest satisfaction by promptly handling requests, providing recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
3. Lobby and Entry Maintenance: The Door Attendant ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support smooth and professional guest experience.
4. Safety and Security Compliance: The Door Attendant upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.
5. Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Qualifications

Knowledge, Skills, and Abilities:

Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:A high school diploma or GED is required, experience in parking, hospitality, or a similar customer service field is beneficial.

Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Luggage Handling and Safety: Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.

Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Physical Demands and Work Environment: This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.

How to Apply:
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!

Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family.