Luxury Hotel Barista – Guest Service & Growth

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Royal Orleans, located in the heart of New Orleans, seeks a Barista to deliver quick, professional service and maintain a clean, welcoming coffee bar. You will restock merchandise, ensure guest satisfaction, and collaborate with the team to meet guest needs in a fast-paced hotel setting.

The ideal candidate has at least 1 year of customer service experience in food/beverage or retail, cash handling skills, and a Micoros POS familiarity. Louisiana Food Handler certs are preferred.

Qualifications

• Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Must be Louisiana Responsible Vendor's & Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Responsibilities

• Must be able to communicate effectively with guests and associates.
• Must listen to, understand, and clarify concerns and issues raised by co-workers and guests.
• Maintain professional behavior in all situations.
• Perform well under stress and high-pressure conditions.
• Adhere to uniform and grooming standards.
• Ensure lobby public areas are clean with housekeeping coordination.
• Assist with monthly inventory.
• Maintain a clean workspace throughout shift.
• Handle credit cards and checks properly.
• Manage cash bank.
• Verify guest room numbers for room charges.
• Collaborate with other departments to meet guest needs.
• Follow proper food handling procedures.
• Know and follow equipment use and safety procedures.

Tools

MICROS POS

Job description

Omni Royal Orleans, located in the heart of New Orleans, seeks a Barista to deliver quick, professional service and maintain a clean, welcoming coffee bar. You will restock merchandise, ensure guest satisfaction, and collaborate with the team to meet guest needs in a fast-paced hotel setting.

The ideal candidate has at least 1 year of customer service experience in food/beverage or retail, cash handling skills, and a Micoros POS familiarity. Louisiana Food Handler certs are preferred.