Luxury Homewares Brand Ambassador - Independent Contractor - 1099

Home Service Partners; Burbank (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking Homeware Support Specialists to provide virtual customer support for a high-end homeware brand. Candidates will work from home, managing customer inquiries through various platforms. Ideal applicants should have retail or hospitality experience, strong attention to detail, and the ability to multitask. Training will be provided, and candidates must meet specific technical requirements.

Qualifications

• 1+ years of general work experience required.
• Ability to work 30+ hours/week, including weekends and holidays.

Responsibilities

• Address customer questions and concerns regarding products.
• Provide product information and check inventory.
• Negotiate and appease customers using established methods.

Skills

Active Listener

Energetic

Multi-task

Team Player

Attention to Detail

Education

High School or GED

Tools

Microsoft Office Suite

CRM

Salesforce

Job description

We are contracting WORK-FROM-HOME Independent Contractors who can serve as Homeware Support Specialists to represent one of the world's most upscale and high-end homeware brands.

Each Homeware Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job.

Contractors must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

Contractors will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email or chat. Training will be provided on client information and systems used.

THE IDEAL SERVICE PARTNER (CONTRACTOR) :

• Retail, Concierge and / or Hospitality experience
• Active Listener
• Energetic
• Ability to Multi-task
• Team Player
• Proven Record of Great Attendance

Job Responsibilities :

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by client
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Applicant Requirements :

• Required : High School or GED (General Education Diploma) required.
• Must be 18 years of age or older.
• 1+ years of general work experience.
• Strong attention to detail and follow-up skills.
• Flexibility to customize approach to meet all types of caller communication styles and personalities.
• Strong computer skills, including Microsoft Office Suite and CRM / Salesforce experience
• Ability to work 30+ hours / week, 8 hour shifts, weekends and holidays as needed.

TECHNOLOGY REQUIREMENTS :

CPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

• 40 GB or more of available space
• 100 GB or more of total space

Memory

• 8 GB of RAM minimum

Operating System

• Windows 10 Professional (No Macs or Chromebooks)
• Information on how to upgrade to Windows 10 Professional can be found here : https : / / support.microsoft.com / en-us / help / 12384 / windows-10-upgrading-home-to-pro
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Monitor

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
• JPL USB 2.0 universal bottom lead with volume and mute function
• High grade USB noise cancelling headphone available on Amazon or any other retailer

Camera

• Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.
• Dual monitors may be required on some client programs

Minimum Software Requirements

Google Chrome

• Latest version of Google Chrome for Windows
• Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements

Standard Connection / Speed

• Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.