Luxury Guest Service Agent: Elevate Stays

Bardessono; Chicago, Northern (IL, KY); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life & Disability Insurance

401(k) with employer matching

Paid Time Off

Employee room rate discounts

Heartist Cafe meals

Job summary

Sofitel Chicago Magnificent Mile is seeking a Guest Service Agent to greet guests with personalized, attentive care and set the tone for exceptional service throughout their stay. You will help guests navigate the city and elevate every moment from the moment of arrival.

This role emphasizes teamwork, strong communication, and a passion for hospitality. Experience with Opera Cloud or similar POS system is a plus as you support check-in/check-out, provide local recommendations, and contribute to

Qualifications

• You will bring a service-focused personality that is essential to delivering exceptional guest experiences.
• Excellent communication skills and professional presentation ensure confidence in every interaction.
• Collaborative team player with the ability to lead with heart and find creative solutions.
• Experience with Opera Cloud or a related point of sale system would be an asset.

Responsibilities

• Welcome guests with personalized, attentive care and set the tone for exceptional service.
• Assist with check-in and check-out, anticipate guest needs, and offer recommendations.
• Share knowledge of the Windy City to enhance each guest's stay and experiences.

Skills

Guest service

Communication

Team player

Opera Cloud asset

Tools

Opera Cloud

Job description

Sofitel Chicago Magnificent Mile is seeking a Guest Service Agent to greet guests with personalized, attentive care and set the tone for exceptional service throughout their stay. You will help guests navigate the city and elevate every moment from the moment of arrival.

This role emphasizes teamwork, strong communication, and a passion for hospitality. Experience with Opera Cloud or similar POS system is a plus as you support check-in/check-out, provide local recommendations, and contribute to