Luxury Guest Communications Concierge

Hyatt Hotels Corporation; Encinitas (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

The Hyatt group seeks a Guest Communications Agent for Alila Marea Beach Resort. The role centers on handling guest calls, inquiries, and requests with a high level of courtesy and efficiency.

The ideal candidate has at least 1 year in front office, guest services, or concierge, plus familiarity with hotel management systems and reservation software. A hospitality degree is preferred, and exceptional communication is essential.

Qualifications

• Minimum 1 year work experience in front office, guest services, concierge, or customer service.
• Proficiency with MS Office and hotel reservation software is preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Answer incoming calls and assist guests with inquiries and requests.
• Maintain accurate guest information in the property management system.
• Assist in delivering Forbes-standard guest services and promote loyalty programs.

Skills

Customer service

Typing

Phone etiquette

Education

Bachelor's in Hospitality

Tools

Hotel management systems

Job description

The Hyatt group seeks a Guest Communications Agent for Alila Marea Beach Resort. The role centers on handling guest calls, inquiries, and requests with a high level of courtesy and efficiency.

The ideal candidate has at least 1 year in front office, guest services, or concierge, plus familiarity with hotel management systems and reservation software. A hospitality degree is preferred, and exceptional communication is essential.