Luxury Front Desk Supervisor – Guest Experience Leader

Little Palm Island Resort & Spa, a Noble House Res; Town of Florida (NY); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health benefits

PTO

401K matching

Paid holidays

Travel benefits

Job summary

Little Palm Island Resort & Spa, a Noble House Resorts, is seeking a Front Desk Supervisor to lead the daily operations of the resort's front desk and guest services. You will welcome guests, manage check-in/check-out, coordinate reservations, and coach the front-office team to maintain the highest standards of personalized service in a luxury island setting.

This hands-on role emphasizes proactive guest engagement, seamless communications with management and other departments, and ongoing

Qualifications

• Strong communication, organization, and problem-solving skills.
• Experience in luxury hospitality and front desk leadership preferred.
• Ability to manage guest requests, resolve issues, and maintain service standards.

Responsibilities

• Oversee front desk and guest services team during daily operations.
• Welcome guests and provide personalized, attentive service throughout stay.
• Oversee check-in/check-out, reservations, room assignments, billing, and guest requests.
• Resolve guest concerns professionally and efficiently.
• Monitor arrivals, departures, VIPs, and special requests; coach team accordingly.
• Maintain accurate guest records and ensure compliance with resort policies.
• Communicate updates to management and other departments.

Skills

Leadership

Guest Service

Front Desk Operations

PMS familiarity

Tools

Property Management System (PMS)

Job description

Little Palm Island Resort & Spa, a Noble House Resorts, is seeking a Front Desk Supervisor to lead the daily operations of the resort's front desk and guest services. You will welcome guests, manage check-in/check-out, coordinate reservations, and coach the front-office team to maintain the highest standards of personalized service in a luxury island setting.

This hands-on role emphasizes proactive guest engagement, seamless communications with management and other departments, and ongoing